Director - Executive Desktop Support at Morgan Stanley

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

165000.0

Posted On

10 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, Mobile Devices, Technology Procurement, Information Security, Microsoft Windows, Active Directory, PowerShell Scripting, Wireshark, Splunk, Telephony, Microsoft Office Suite, iOS Devices, Intune, Mobile Iron, Creative Thinking, Interpersonal Skills

Industry

Financial Services

Description

Provide a single point of contact for all IT related issues to senior management (VIPs) Troubleshoot desktop technologies and mobile devices (both personal and firm issued) Coordinate any technology service offering available via the firm (procurement, multimedia, mobile, telephony, etc.) Field non-standard technology request Home support visits as needed Board support of quarterly meetings for Executives and Directors Liaise with global IT service teams in support of senior managers Communicate scheduled outages, planned system upgrades, new application deployments, or any IT initiatives that impact service Pro-actively monitor all aspects of technology used by our executives Provide support off hours remote support for any technical issue Maintain a continuous focus on technology and information security Provide advice and suggestions for VIPs' professional and personal technologies Streamline support models and improve processes based on user feedback and continuous improvement methodologies Identify areas where technology can enable and enhance the lives of senior management Advanced screening of new technologies, including pre-pilot, pilot, and UAT Design, develop and maintain strategic reports to provide visibility into the technology service space via metric analysis Create and/or and maintain tools and processes for the Executive Service Team 6+ years of experience in the technology service space Curious, self-directed, self-motivated and highly reliable. Many of the issues we face are unique and complex and require creative thinking, perseverance, patience and a willingness to ask questions in order to arrive at a solution. Confidence in representing the whole of Technology to the firm's most senior managers (VIPs) Self-starter with good interpersonal skills to facilitate working with end-users and other IT colleagues. Maturity to be able to execute job functions with minimal guidance. Ability to effectively host calls with senior members of the Firm, translate complex technical problems, and develop quick response plans to information security incidents. Very strong verbal and written English communications skills. Experience in Microsoft Windows operations or system administration, ideally in a demanding enterprise organization. Experience with one or more enterprise operations tools, such as Wireshark or Splunk would be a great help. Experience working with SAS Cloud providers like Microsoft, Google, Adobe, AWS and others. Experience supporting senior executives Experience supporting Microsoft office suite including Outlook, and iOS devices, Intune, Mobile Iron Windows Desktop (Windows 10/11) Active Directory skills PowerShell Scripting skills Wireshark Splunk Extrahop Sysinternal tools Telephony Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Expected base pay rates for the role will be between $120,000 and $165,000 per year at the commencement of employment. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Responsibilities

The Director of Executive Desktop Support will serve as the primary contact for IT issues faced by senior management, troubleshooting desktop and mobile technologies. They will also coordinate technology services and communicate any IT initiatives impacting service.