Executive Level 2
$141,487 - $167,513 + 15.4% Superannuation
Canberra, Sydney, Melbourne, Adelaide, Perth, Hobart, Brisbane
About the Aged Care Quality and Safety Commission
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. We work to improve the lives of older people by maintaining the integrity of the aged care system.
As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities.
It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to safeguard and protect older Australians receiving aged care services.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au
About the Team
We have an immediate vacancy for the Director, External Communications role. A merit list created through this recruitment process may be used to fill other ongoing or non-ongoing EL2 roles in the Engagement, Education and Communication branch as required. The branch delivers external and internal communications, stakeholder engagement support, media and parliamentary support, and sector education services.
The External Communications Section leads delivery of a range of communications programs and initiatives to support the Commission’s role as the national regulator for aged care. The Director, External Communications is responsible for managing the development of public-facing communications.
Purpose of position
You will play a key role in developing the Commission’s external communications strategy and ensuring it is effectively delivered to enhance the sector’s confidence in our work and regulatory outcomes. You will ensure the Commission’s communications resonate effectively with a broad range of stakeholders, including older people and their families, aged care providers, workers, peak bodies and the general public.
Position Duties
Develop and lead implementation and evaluation of the Commission’s external communications strategies and programs to ensure alignment with our regulatory role, priorities and sector reforms.
Lead implementation of the Commission’s First Nations and Culturally and Linguistically Diverse communications programs and products.
Develop and manage highly effective and collaborative relationships with the senior executive and business areas across the Commission, and with key external stakeholders.
Provide advice, support and capacity building about best practice communications to the Executive, project teams and staff.
Manage and oversee the development of multiple communications products and channels, including the Commission’s website and social media channels.
Manage and oversee the External Communications team, including establishing priorities and managing workflow and performance to ensure timely delivery of outputs.

POSITION ELIGIBILITY REQUIREMENTS (SELECTION CRITERIA):

To be successful in this role you will need to demonstrate the following:
Excellent oral and written communication skills, including advanced writing, editing and proofreading skills with a strong attention to detail.
Experience managing a multidisciplinary team of communication experts, harnessing expertise and leading the team to support delivery of communication strategies and plans.
Strong negotiation, liaison and relationship building skills with internal and external stakeholders, including agency executive.
Sound knowledge and experience in best practice communications strategies, including digital and social media, and the ability to work with content experts to deliver optimal outcomes.
Demonstrated ability to manage multiple projects and consistently deliver high quality outcomes to agreed deadlines.
Proven capacity to proactively anticipate and take advantage of opportunities and address potential issues.
Sound knowledge and understanding of the operations of a communications team and the processes of government.
Personal drive, high motivation, integrity and a willingness to learn.
Qualifications and experience
Tertiary qualifications in communications or similar, or a minimum 10 years’ work experience in these disciplines is desirable.
Experience in the government sector or a similar field.
Experience in developing and maintaining strong, effective relationships.
Experience influencing sector change and organisational change.
Experience in aged care is not essential – a demonstrated ability to quickly build knowledge and understanding of new subject areas is needed.

Please refer the Job description for details