Director Fashion Operations & Analytics

at  Zalando

THE ROLE & THE TEAM

Fashion is Zalando’s largest proposition with the aim of helping our 46m customers feel confident, safe and happy with their fashion choices, serving them across different styles, for different purposes and during various stages in life. Our proposition´s offer attracts, inspires and surprises in ways that are special to our customers and fulfil our customers’ basic assortment needs. We gain our customers’ trust and loyalty through excitement, newness, availability and excellent service across multiple Fashion portfolios. We ensure assortment relevance and availability through customer-data-based planning that we use to identify current and future key assortment and brands. With the most important brands, we build long-term partnerships to secure assortment access and continue to be the customers’ Starting Point for Fashion.
As part of the Fashion Proposition Executive team, you will be responsible for the operational success of the wholesale business for the Fashion proposition as well as Designer & Private Label. This includes both the purchase to pay processes as well as product quality and safety. You are also responsible for the Fashion Insights & Analytics team. You develop a culture of continuous improvement to increase efficiency in our processes as well as raising the bar in our data reporting and analytics.
As an ideal candidate, you will bring strong stakeholder management skills, experience in operational excellence and analytics as well as project management. You will establish and nurture a high-performance culture across a large team (~190 employees). You will report to the Vice President of Fashion.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• You fly high and dive deep. Coming from the strategic priorities of Fashion & Zalando Group, you are able to translate these visions into your team & key stakeholders through both strategic planning and implementation within the day to day processes.
• You think big and act fast. You don’t achieve, you overachieve. You don’t wait for things to happen and you take a proactive approach to the challenges, optimism is in your nature. You lead with an example and set up the performance bar for how things are done.
• You solve something that matters. You have a unique talent to make things simpler but you are able to thrive in complexity. You provide clear priorities for your unit while you build an understanding of the impact of each topic and who is best to support each project. Maximising efficiency and optimising to be better at what we do.
• You act like an owner. You understand the commercial and operational targets and processes from start to end. You define your ambitions and you ask for support to succeed. You behave like an entrepreneur in a big company and you take full responsibility for your decisions.
• You are your team’s biggest fan. You build, develop and support a team of ambitious and motivated professionals, clear the roadblocks to their success, enabling them to make an impact, shine and grow. Your success is thanks to the team. You also build, connect and share success among the other Zalando teams and stakeholders.
• You work with stakeholders like our partner and tech teams to shape and execute our commercial and operational plans and leverage your team and your experience as the voice of the propositions in the discussions.
• You are frugal in your thinking, you have a deep understanding of where there are efficiency opportunities. You, therefore, help us become better and not just bigger. You set the direction of technical improvements across our tooling landscape.