The Director of Field Service Northern Europe will be responsible for leading and managing our field service operations across the region including Germany, UK, Ireland and the Nordics. This strategic leadership role is focused on driving excellence in service delivery, ensuring customer satisfaction, and aligning field service activities with the company’s overall goals. The ideal candidate will provide direction and oversight to a team of field service leaders and support groups, while also working cross-functionally to maintain and enhance service quality standards. This role is critical to enhancing PerkinElmer’s reputation as a leader in delivering high-quality, reliable solutions to our customers across all segments.

BASIC QUALIFICATIONS

• Bachelor’s degree in Engineering, Business Administration, or a related field (Master’s degree is a plus).
• At least 10+ years of experience in field service management, with a proven track record of successfully leading a team of field service engineers or technicians.
• Strong understanding of service delivery in a technical environment, preferably within the healthcare, life sciences, or related industries.
• Demonstrated experience in managing complex service operations, customer relations, and cross-functional collaboration.
• Proven leadership abilities, with a focus on team development, motivation, and performance management.
• Exceptional communication, problem-solving, and interpersonal skills.
• Ability to develop and manage budgets, timelines, and operational goals.
• Strong knowledge of service management software and tools.
• Ability to travel as needed to meet customer demands and oversee field operations.

Please refer the Job description for details