Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description

PREFERRED QUALIFICATIONS:

• Experience integrating AI into SaaS platforms like ServiceNow or Salesforce
• Track record of production-ready deployments in secure, regulated enterprise environments
• Contributions to dev experience tooling, frameworks, or reusable AI scaffolds

WHY THIS ROLE MATTERS:

Enterprises are raising the bar. AI initiatives must deliver measurable business value—not just theoretical promise. That requires turning cutting-edge LLM capabilities into resilient, secure, and scalable software systems that solve real-world problems.
As a Director, Forward Deployed Software Engineer (FDSE), you lead high-performing engineering teams embedded with customers to deliver production-ready GenAI solutions. You provide technical direction, unblock delivery challenges, and ensure architectural integrity across the full stack—from backend services and LLM pipelines to front-end integrations. Your leadership turns prototypes into reference implementations, accelerates innovation, and drives repeatable success across industries. You shape internal tooling, codify engineering patterns, and cultivate a culture of excellence and impact.

WHAT YOU’LL DO:

• Deliver End-to-End Solutions Through Teams: Ensure your teams deliver complete builds—from architecture to production-ready deployment—within agile sprint cycles.
• Guide Versatile Engineering Practices: Mentor engineers across the stack—APIs, orchestration pipelines, vector databases, LLM frameworks, and UI components—fostering technical depth and adaptability.
• Enable Agile Execution: Help teams navigate legacy integrations, ambiguity, and high-stakes environments while maintaining speed and safety in delivery.
• Scale Through Codified Patterns: Lead the development of scaffolds, SDKs, and documentation that enable repeatable success across customer engagements.
• Influence Platform Strategy: Translate field-tested insights into actionable feedback for product and platform teams, driving extensible improvements and innovation.