COMPANY OVERVIEW

The Prairie Payments Joint Venture (PPJV) is a joint venture owned by three Prairie centrals created to digitally transform and modernize payment services for credit unions in the Prairies. PPJV’s goal is to ensure prairie credit unions are competitive in payments and have access to efficient, modernized payments processing infrastructure.

KNOWLEDGE, SKILLS AND ABILITIES

• Minimum of eight (8) years of experience in fraud or related roles, with a strong focus on implementation and management.
• Bachelor’s degree in finance, Business, Finance, or Economics. Advanced degree(s) in one of these fields preferred.
• Certified Fraud Examiner (CFE) Certification preferred.
• Thorough knowledge of regulations related to Canadian payments.
• Experience in designing and implementing fraud controls and frameworks.
• Strong analytical and problem-solving skills, with the ability to make sound decisions and recommendations.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with various stakeholders.
• Detail-oriented and able to manage multiple tasks and deadlines effectively.
• Ability to adapt quickly to changing regulatory landscapes and industry standards.
• Thrives within a fast-paced environment.

ROLE SUMMARY

This role is accountable for developing and executing a comprehensive fraud strategy and overseeing the day-to-day fraud operations to mitigate and address fraudulent activities across all payment streams at Prairie Payments Joint Venture. The Director, Fraud will adopt industry-leading solutions, develop and deploy fraud prevention strategies in a collaborative and cross-functional setting, track strategy performance, and continuously improve the process and key performance metrics amidst an evolving landscape. The role is also responsible for enhancing customer experience related to fraud prevention. The role requires an individual with strategic thinking, strong analytical skills, broad knowledge of fraud management, and attention to detail.
The incumbent will also be responsible for driving and delivering all fraud system capabilities, continually assess the fraud threat environment, collaborate with industry partners to advance safer payments practices, as well as lead vendor negotiations related to fraud tools and solutions.
This role will require an understanding of the Canadian payments landscape, regulations, and compliance requirements and will be viewed as a subject matter expert in fraud. Having deep experience enable the incumbent to drive thought leadership that will influence strategic plans and discussions with internal and external stakeholders to protect the members, credit unions, the organization, and PPJVs brand integrity.
Collaboration is essential as this role will work closely with Operations, Product, Compliance, Legal and external partners.

KEY RESPONSIBILITIES

• Design, develop, and implement fraud prevention systems and strategies across all products and payment channels that balance fraud prevention and customer experience and growth.
• Proven experience in designing fraud models and fraud detection frameworks.
• Utilize robust analytics and data driven strategies to build and optimize fraud rules and strategies for digital and physical payment platforms.
• Define vision and carry out the roadmap for successful implementation of fraud solutions, processes and risk policies.
• Drive and deliver innovation in fraud management including all fraud system capabilities for all products.
• Lead a high performing fraud team, foster a culture of continuous improvement, accountability, and operational excellence.
• Provide advice to all relevant internal and external parties on issues related to fraud.
• Work closely with internal PPJV business partners, Centrals, and credit unions to ensure fraud strategies are implemented and balance the needs of all stakeholders.
• Educate, inform, and offer insights on fraud to internal PPJV employees and external customers as appropriate.
• Ability to manage vendor relationships, effectively negotiate and create partnerships with fraud vendors that enable achievement of PPJV’s fraud roadmap/strategy.
• Monitor fraud risk exposures, emerging threats, and systemic vulnerabilities and make any necessary changes to programs, policies, and procedures to protect the organization and its stakeholders.
• Represent the company in key fraud working groups, industry forums, and regulatory discussions related to fraud resilience.
• Drive thought leadership in the Canadian payments’ fraud landscape, while influencing internal and external fraud strategy discussions.
• Stay abreast of the Canadian regulatory compliance requirements (PCSA, OSFI guidelines, FINTRAC obligations, AML/ATF frameworks).
• Additional duties as required.