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Job Title: Director, Operations (Global Fulfillment and Logistics)
Location: North Las Vegas, NV- On site
Primary Purpose: The Director of Operations will play a key role in maintaining the success of a 3 shift/7 day a week Fulfillment Center (800,00 sq ft). The Director will guide a talented team of Operations Managers on different shifts and departments responsible for production efficiency, safety, quality, compliance, and continuous improvement. This position will have a significant focus on developing direct reports, cultivating engagement, providing essential tools and resources, setting a standard, and providing a vision for the team to follow.
This role will report to the VP of Fulfillment and Logistics.

The successful individual will leverage their proficiency in distribution operations to…

• Lead a team of 4 direct reports and roughly 150 indirect reports across multiple shifts, including order management data analytics team.
• Collaborate with the VP of Fulfillment and Logistics, facility leaders, business partners, and corporate teams regularly on operation specific and company-wide initiatives
• Coach and develop direct reports through company values and competencies
• Responsible for managing annual operating plan (Yearly Operations Budget)
• Provide strategic direction and drive overall fulfillment and logistics capabilities with a focus on providing exceptional customer service levels
• Foster an environment committed to promoting industry best practices; identify, recommend, and execute actions to maximize operational and service efficiencies
• Ensure all productivity, quality, cost, safety, motivation objectives are accomplished
• Cultivate a safe and positive work environment for all employees
• Own and develop strategies for meeting future facility and business goals/objectives
• Report performance against weekly and monthly goals
• Manage projects while overseeing daily operations
• Hire and develop managers to create succession plan for the facility
• Work in an environment with varied noise levels and temperatures
• Leverage data and analytics to optimize workforce efficiency and service delivery: Use real-time performance dashboards, labor forecasting models, and fulfillment KPIs to make informed decisions that reduce bottlenecks, improve throughput, and elevate customer satisfaction.
• Foster a culture of ownership and continuous improvement: Empower teams by sharing actionable insights, recognizing data-driven wins, and encouraging feedback loops that align operational goals with employee engagement and development.

Please refer the Job description for details