Director, Global Communications at Cover Genius

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

230000.0

Posted On

06 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Global Communications, Public Relations, Agency Management, Team Mentorship, Executive Advising, Media Relations, Crisis Management, Narrative Strategy, Thought Leadership, Internal Communications, Risk Mitigation, Fintech, Insurtech, B2B SaaS, Journalism, Storytelling

Industry

technology;Information and Internet

Description

Cover Genius is a Series E insurtech [https://covergenius.com/cover-genius-closes-80m-in-series-e-funding-as-investors-see-700-billion-opportunity-in-embedded-protection//]that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com [http://booking.com/], Intuit, Uber, Hopper [https://covergenius.com/hopper-demo/], Ryanair [https://covergenius.com/ryanair-demo/], Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon [https://covergenius.com/available-at-amazon/], Flipkart [https://covergenius.com/flipkart-demo/], eBay [https://covergenius.com/global-online-retailer-513-growth/], Wayfair and SE Asia’s largest company, Shopee. Our partners integrate with XCover [https://covergenius.com/xcover/], our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year. Our team and products have been recognized with dozens of awards including by the Financial Times which ranked Cover Genius as the #1 fastest-growing company in APAC [https://www.ft.com/content/1d5aabcc-5d44-11ea-ac5e-df00963c20e6] in 2020. Our diverse team across 20+ countries and many language groups commit itself to diverse cultural programs, in particular “CG Gives” [https://covergenius.com/cg-gives/] which makes social entrepreneurs out of us all and funds development initiatives in global communities. Our People are Bold, Authentic, Purposeful and Inspired Our People are not Perfect, Traditional, Complacent or Cautious About the Role As the Director of Global Communications, you will be the primary architect of the Cover Genius narrative. This is a high-stakes leadership role designed for a master storyteller who can build, scale, and protect a world-class brand reputation. You will lead our "Owned, Earned, and Internal" media strategies, ensuring our mission resonates with top-tier global media, our iconic partners (like Booking.com, eBay, and Ryanair), and our most valuable asset: our people. Key Responsibilities 1. Global Agency Orchestration * The "Conductor": Serve as the primary point of contact for our global PR agencies. You will define high-level KPIs, manage multi-region budgets, and ensure agencies deliver elite-tier placements that move the needle on business objectives. * Global Alignment: Bridge the gap between EMEA, APAC, and the Americas, ensuring a unified brand voice while empowering local teams to pivot their pitches for regional nuances. 2. People Leadership & Influence * Team Mentorship: Lead, mentor, and grow a high-performing communications team. You are responsible for their professional evolution and ensuring the department operates like a well-oiled machine. * Executive Advisor: Act as a strategic counselor to our founders and executive team, coaching them for high-pressure media appearances and shaping their internal leadership voice. 3. Narrative & Media Strategy * Elite Media Relations: Maintain a "gold-standard" network of journalists, analysts, and influencers across Fintech, Insurtech, and General Business sectors. * Channel Synergy: Oversee our owned channels (Blog, LinkedIn) to ensure a seamless feedback loop where earned media "wins" are amplified into long-tail brand equity. 4. Internal Culture & Executive Visibility * "One-Team" Culture: Partner with the People Team to ensure our global wins and mission are communicated effectively to a decentralized workforce, maintaining a sense of community across time zones. * Thought Leadership: Develop sophisticated platforms for our founders, including ghostwriting high-stakes op-eds, keynote scripts, and visionary internal memos. 5. Crisis Management & Reputation Defense * Command & Control: Serve as the primary communications lead during global incidents. You are the "calm in the storm," drafting high-stakes statements for media and partners under intense deadlines. * Infrastructure: Design and maintain the Global Crisis Communications Playbook, ensuring all regions are trained on escalation protocols and pre-approved messaging. * Risk Mitigation: Work in lockstep with Legal, Compliance, and Product teams to ensure crisis messaging is bulletproof, mitigates risk, and upholds our brand integrity. Who You Are * The Architect: You have a proven track record of managing both internal talent and external agencies to achieve outsized, global results. * The Narrative Visionary: You possess a keen "nose for news" and the rare ability to humanize technical complexity. You can distill intricate infrastructure—such as API-led insurance integrations—into compelling, mission-driven narratives that captivate global media and institutional stakeholders. * The Strategic Operator: You aren't interested in "vanity metrics." You want multi-channel campaigns that shift market sentiment and drive partner acquisition. * Resilient: You thrive in fast-paced environments and can pivot from a celebratory product launch to a complex crisis response without losing your cool. REQUIREMENTS * Experience: 10+ years in Communications, PR, or Journalism, with at least 3+ years in a people-management role. * Industry Fluency: Deep experience in Insurtech, Fintech, or high-growth B2B SaaS is non-negotiable. * Agency Pedigree: You’ve either come from a top-tier PR agency or have a proven track record of managing them from the client side. * Global Perspective: You have successfully managed PR and communications across multiple international regions (AMER, EMEA, APAC). * Location: Must be based in San Francisco or New York for close collaboration with the Global Leadership team. Why Cover Genius? Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean? • Flexible Work Environment - Our teams are hybrid. We work from home on a Wednesday and Thursday and attend the office on Monday, Tuesday and Friday with flexibility around start/finish times. • Flexible PTO. Taking time out is important for our teams to enjoy life and stay fresh. • Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company. • Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system. • Social Initiatives - pictures [https://www.instagram.com/p/B9qnOuUpDVx/] speak a thousand words! Sound interesting? If you think you have the best composition of the above, send us your resume and let's chat! * Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. By submitting your application, you acknowledge that we may collect, store and process your personal data for recruitment purposes. To ensure a fair evaluation, we may use AI to assist in sorting applications, but all final decisions are made by our hiring team and no candidate dispositions are automated. We will keep your information on file for three years from the date of your application. For detailed information about how we handle your data and our use of AI, please review our full Privacy Policy. [https://covergenius.com/privacy-policy/] *The cash compensation range for this role is $170,000- $230,000.

Responsibilities

The Director of Global Communications will architect the company narrative, leading owned, earned, and internal media strategies to build and protect the brand reputation globally. Key duties include orchestrating global PR agencies, mentoring the communications team, advising executives, and leading crisis response efforts.