Director, Global Partnerships & Channels at ServiceNow

Minato, , Japan -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

0.0

Posted On

22 Sep, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

AI Integration, Partner Account Management, Business Development, Software Industry Expertise, Partner Alliance Management, Strategic Thinking, Cross-Functional Collaboration, Relationship Building, Communication Skills, Self-Starter, Team Player, Execution Orientation, Stakeholder Engagement, Program Management, Tactical Execution, Performance Reporting

Industry

Software Development

Description

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Lead and grow our go-to-market partnership with strategic partners in Japan Manage a team of Partner Account Managers Increase ServiceNow’s Annual Contract Value (ACV) influenced by the strategic partners Manage key partnership areas with strategic partners namely - strategy development, stakeholder engagement plans, joint offerings, tactical execution and alignment of go-to-market functions Be ServiceNow’s advocate for strategic partner differentiated offerings and value Facilitate and co-ordinate go-to-market and internal supporting resources (incl. legal, finance etc.) to deliver desired outcomes Conduct day-to-day program management with relevant internal and external stakeholders; play a ‘quarterback’ role to manage competing cross-functional priorities Work closely with the executive team and internal functional leaders to drive action and build world class execution capability Build and maintain activity and performance reports and dashboards Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 10+ years work experience with some specific experience managing GSIs, business development or other deal-oriented role 5+ years work as a manager Software industry domain expertise (preferably SaaS), and the ability to understand complex technology problems Strong previous background in Partner Alliance Management Strategic thinker, who is also execution oriented; ideally has experience driving cross functional programs or processes Effective at building relationships (internally and with partners), collaborating, and influencing others; experience working with senior executives/ partners in cross-company projects Strong communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing; comfort in business and technical discussions Self-starter who enjoys working in a fast-paced, collaborative, and high-growth environment Strong team player who is also an independent thinker Willing to travel at least 50%. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Responsibilities

Lead and grow go-to-market partnerships with strategic partners in Japan while managing a team of Partner Account Managers. Increase ServiceNow’s Annual Contract Value influenced by strategic partners and facilitate go-to-market resources to deliver desired outcomes.