Director, Global Technology Services at TRINET USA INC

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

11 Apr, 26

Salary

0.0

Posted On

11 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, IT Technical Support, Supervisory Skills, Attention to Detail, Organizational Skills, Communication Skills, Customer Service, Teamwork, Presentation Skills, Conflict Resolution, Continuous Improvement, IT Service Management, Cybersecurity, Compliance, ITIL, Cloud Certification

Industry

Human Resources Services

Description

Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. So, if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody's perfect - and we encourage you to apply. You may just be the right candidate for this or other roles. Ability to lead global teams and manage cross-functional collaboration. Bachelor's Degree May consider equivalent education and experience for the right candidate required Typically 15+ years 15 to 20 years of IT Technical Support experience required Typically 6+ years 7+ years of Supervisory experience required Strong attention to detail and organizational skills including the ability to successfully execute on multiple incidents, processes, and/or projects (Advanced proficiency) Advanced ability to relate to, and effectively communicate professionally with all levels of colleagues (Advanced proficiency) Advanced verbal and written communication skills (Advanced proficiency) Superior customer service skills (Advanced proficiency) Ability to work both independently and as part of a team (Advanced proficiency) Advanced presentation skills (Advanced proficiency) Advanced conflict resolution skills (Advanced proficiency) Advanced ability to identify and prioritize key initiatives and delegate when necessary (Advanced proficiency) Hands-on continuous improvement experience in a Professional Services Organization (Advanced proficiency) Establish and enforce IT service management frameworks (ITIL) for incident, change, and problem management. Implement robust cybersecurity practices across the infrastructure layer in partnership with the information security team. Ensure compliance with enterprise policies, data privacy, and government regulations (e.g., GDPR, RBI, or ISO 27001). Performs other duties as assigned Work in a clean, pleasant, and comfortable office work setting. Information Technology Infrastructure Library (ITIL) TIL Foundations required Leadership and Emotional intelligence training preferred Cloud Certification (AWS) required

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Responsibilities

The Director of Global Technology Services will lead global teams and manage cross-functional collaboration while establishing IT service management frameworks. They will implement cybersecurity practices and ensure compliance with enterprise policies and regulations.