You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Elevate Client Experience

• Partner with Business Development to solve client issues and strengthen relationships.
• Drive improved client satisfaction scores and contribute to sales efforts as needed.
• Represent Sun Life externally at client meetings, conferences, and industry events

ABOUT THE ROLE:

We are looking for a transformational leader to lead the operations of our Calgary Group Disability office. This role combines day-to-day operational excellence with the mandate to lead innovation and drive operational excellence for our disability business. As talent, technology, and client expectations rapidly evolve, we need a leader who can execute today while building for tomorrow.
You will play a key role in delivering disability performance, enhancing client satisfaction, and building a high performance team through accountability, empowerment and engagement - while shaping a best-in-class, future-ready team. If you’re a purpose-driven leader ready to shape the future of disability management, drive innovation, and build a high-performing team—we want to hear from you.

WHAT YOU WILL BE DOING:

Lead Strategic Transformation

• Drive change to modernize our operations, adopting digital tools, automation, and data insights.
• Innovate how we manage claims, engage clients, and support plan members.
• Align the Calgary office with Sun Life’s national disability strategy.

Ensure Operational Excellence

• Oversee all aspects of disability operations (STD, LTD, ECI/ Salary Continuance) with a focus on quality, compliance, and timeliness.
• Optimize return to work outcomes in safe, sustainable and timely ways.
• Optimize team capacity while maintaining even workload distribution.
• Meet or exceed service-level agreements and internal quality benchmarks.

Elevate Client Experience

• Partner with Business Development to solve client issues and strengthen relationships.
• Drive improved client satisfaction scores and contribute to sales efforts as needed.
• Represent Sun Life externally at client meetings, conferences, and industry events.

Develop Talent & Culture

• Build a high performing, engaged team and identify future leaders.
• Improve employee retention and build case management skills.
• Promote a culture of trust, accountability, and inclusion.

Collaborate Across Teams

• Work closely with partners in BD, IT, HR, Risk, and Legal to deliver on business goals.
• Influence national processes and contribute to the Group Disability Leadership Team.