Director, Groups & Events Program Enablement (Tech Focus) at IHG Career

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

185000.0

Posted On

16 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Relationships, Platform Governance, Technology Strategy, Roadmap Development, Partner Management, Commercial Objectives, Customer Experience, System Requirements, Digital Experiences, Cross-functional Alignment, Performance Management, Team Leadership, Change Management, Adoption Monitoring, Friction Removal, Enterprise Alignment

Industry

Hospitality

Description

The Director, Groups & Events Program Enablement (tech) owns the enterprise technology enablement agenda for IHG Groups & Events, ensuring platforms and partners deliver measurable commercial and hotel impact. This role sets the Groups & Events tech strategy, governs the roadmap, and leads partner/platform performance across priority channels Your day to day * Manage strategic relationships with key Groups & Events channel partners and intermediaries (e.g., Groups360, Cvent, Meetings marketplaces). * Ensure partner platforms support IHG’s commercial objectives, brand positioning, and customer experience expectations. * Set the Groups & Events technology strategy, including long-term vision, roadmap, capability requirements, and solution recommendations. * Own the enterprise Groups & Events technology strategy and translate it into a clear, sequenced roadmap aligned to Groups & Events priorities. * Govern prioritization of the Groups & Events technology roadmap, ensuring transparency of tradeoffs, dependencies, and value delivery. * Monitor adoption, remove friction, and ensure the technology ecosystem meets hotel, sales, and customer needs. * Lead platform partner strategy and performance, including core relationships such as Groups 360 and other intermediaries/marketplace partners relevant to Groups & Events. * Own the business side of defining and managing system requirements and workflows needed to deliver Groups & Events capabilities. * Ensure ongoing evolution and upgrades of Groups & Events digital experiences * Drive enterprise alignment across Sales, Brand, Regions, Operations, and Technology so capability changes are adoptable and land in hotels with minimal friction. * Establish performance management for tech enablement (platform adoption, funnel outcomes, service levels) and elevate risks/issues through governance forums. * Lead and develop the Tech Enablement team (2 direct reports). What we need from you * Bachelor’s degree required (Business, Technology, Hospitality, or related) * Advanced degree preferred (not required) * 8–12 years in product/platform enablement, digital strategy, partner platforms, or commercial technology roles * Demonstrated experience owning and governing enterprise technology roadmaps, including prioritization, sequencing, and value trade‑offs. * Proven track record defining business strategy and translating it into technology capabilities and requirements. * Experience managing external platform or marketplace partners, ideally in B2B, hospitality, travel, or complex enterprise ecosystems. * Strong experience operating in global, matrixed organizations, influencing without direct authority. * Demonstrated ability to lead cross‑functional alignment across Technology, Sales, Brand, Operations, and Regions. * Experience ensuring technology initiatives land successfully in frontline environments, with attention to adoption, change management, and hotel execution. Location - Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business. The salary range for this role is $150,000.00 to $185,000.00. This role is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees. #LI-AA5 At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Who we are At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG. Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love. We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate. We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Responsibilities

This Director owns the enterprise technology enablement agenda for Groups & Events, ensuring platforms and partners drive commercial and hotel impact by setting the tech strategy and governing the roadmap. Responsibilities include managing key channel partner relationships, defining system requirements, and leading the Tech Enablement team.