Director, GTM Sales Process Strategy & Innovation at TPx

, , United States -

Full Time

Start Date

Immediate

Expiry Date

03 Feb, 26

Salary

0.0

Posted On

05 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Thinking, Process Optimization, Cross-Functional Collaboration, Data Analysis, AI Implementation, Sales Process Improvement, Customer Experience, Change Leadership, CRM Proficiency, Operational Excellence, Automation Tools, Performance Metrics, Training Development, Communication Skills, Problem Solving, Innovation

Industry

IT Services and IT Consulting

Description

General Purpose: The Process Strategy & Innovation Director serves as the strategic architect behind TPx’s commercial operating model, enabling a high-performing go-to-market (GTM) engine. This leader reimagines how revenue teams operate—integrating strategy, process, data, and technology to drive scalable growth and deliver standout customer experiences. They define the blueprint for how TPx sells, serves, and grows, leveraging AI, automation, and data insights to unlock next-level efficiency and commercial impact. With a talent for bringing structure to ambiguity, they align cross-functional teams around a unified GTM vision. Direct Reports: No Essential Duties and Responsibilities: Process Excellence & GTM Strategy Alignment * Architects scalable go-to-market (GTM) frameworks that bridge strategy, process, and execution across Marketing, Sales, and Customer Success. * Operationalizes corporate growth strategies into actionable, cross-functional GTM processes to support market, segment, and product expansion. * Advises senior leadership on commercial process transformation, identifying opportunities for structure, automation, and AI to drive efficiency and impact. Commercial Process Architecture * Leads the design and governance of core commercial workflows, including lead-to-order, renewals, and account lifecycle management. * Establishes and maintains process standards, documentation, and audit protocols to ensure consistency and accountability across teams and regions. * Collaborates with Sales, Solutions Architecture, and Account Management to embed best practices that improve pipeline quality, win rates, and customer retention. * Develops and manages a Commercial Process Playbook that aligns daily execution with enterprise-level GTM strategy. Innovation & AI Enablement * Evaluates and implements emerging AI and automation technologies to enhance productivity, accuracy, and decision-making. * Partners with Data, BI, and Enablement teams to pilot AI-driven solutions such as forecasting, opportunity scoring, and workflow optimization. * Fosters a culture of innovation through experimentation with new tools and technologies that anticipate market shifts and drive continuous improvement. Performance Insights & Enablement * Defines and tracks key process KPIs (e.g., funnel health, sales velocity, conversion, renewal rates) in partnership with BI to measure GTM effectiveness. * Leverages data-driven insights to inform process improvements and strategic decisions. * Collaborates with Finance and BI to enhance visibility into commercial performance and identify leading indicators of growth. * Works with Sales Enablement to design and deliver training and communication plans that support adoption of new processes and tools. Change Leadership & Cross-Functional Collaboration * Facilitates workshops and design sessions to align stakeholders and co-create process improvements. * Acts as a strategic liaison across Sales, Product, Marketing, Finance, and Operations to ensure GTM alignment and operational scalability. * Promotes a culture of operational excellence, transparency, and accountability, ensuring all process enhancements are tied to business strategy and customer value. Required Qualifications: Education & Experience * Bachelor’s degree in Business, Operations, or a related field. * Minimum of 8 years of experience in Commercial Operations, Sales Process Optimization, or Business Process Improvement—preferably within a B2B technology or telecommunications environment. * Proven success in designing and scaling new commercial operating models, beyond simply refining existing processes. * Demonstrated ability to lead cross-functional transformation initiatives that integrate people, processes, and technology to drive measurable outcomes. Knowledge, Skills & Abilities * Strategic thinker with a systems-design mindset; capable of building future-state processes from the ground up. * Proficient in CRM and go-to-market (GTM) platforms—Salesforce expertise preferred—with a strong grasp of how technology enables scalable revenue growth. * Familiarity with, or a strong interest in, AI and automation tools that enhance commercial process efficiency. * Exceptional communication and influencing skills; able to distill complex concepts into clear, actionable strategies. * Highly analytical and data-driven, with the ability to extract insights that support executive-level decision-making. * Self-starter with strong initiative, intellectual curiosity, and comfort navigating ambiguity. * Passionate about fostering alignment and clarity in dynamic, high-growth environments. * Customer-focused mindset with a commitment to delivering speed, value, and a superior experience. Other Qualifications: * MBA or other relevant advanced degree is a plus. * Lean Six Sigma, CBPP, or BPM Certification * AI in Business or Automation Strategy coursework/certification (a plus) TPx is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation. We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please let us know during the application process. #LI-Remote Req: #25-0093

Responsibilities

The Director, GTM Sales Process Strategy & Innovation is responsible for architecting scalable go-to-market frameworks and operationalizing corporate growth strategies. They lead the design of commercial workflows and collaborate with various teams to enhance process efficiency and customer experiences.