WHAT MAKES US DIFFERENT?

At FMOLHS, we offer you so much more than just a job in the healthcare industry. We offer career opportunities for people who have a calling to share their gifts and talents as part of our healing ministry. As a Catholic hospital, we are here to create a spirit of healing. We offer you something special - the chance to do God’s work by helping to serve people in need throughout our community, every day.

JOB SUMMARY

The Director of HR Performance Center and Customer Experience is responsible for defining and leading the HR customer experience strategy and oversight of the performance center. This role oversees the overall employee interaction model with HR, focusing on enhancing service delivery, experience design, and data-driven improvement. The Director leads the strategic planning for the HR Performance Center and is accountable for driving excellence through team development, process optimization, and performance analytics.

MINIMUM REQUIREMENTS

Experience - 6 years of professional HR experience with 4 years of experience in HR or customer experience leadership
Education - Bachelor’s Degree required in Human Resources, Business Administration, or related field
Licensure - Professional HR certification (SHRM-CP/SCP, PHR/SPHR) preferred
Apply now! Here, you are more than an employee. You are a team member, a co-worker, our friend and part of our family. Our healthcare team is working together to heal this community one patient at a time!

CUSTOMER EXPERIENCE STRATEGY

Define and drive the vision for a consistent, employee-centric HR customer experience across all service channels (phone, case management, live chat, etc.).
Leverage service feedback and data to continuously refine interaction models and elevate the HR support experience for all employees and leaders.

Ensure all services provided by the HR performance center are compliant with internal policies and external regulatory requirements.
Maintain data privacy, confidentiality, and security standards in all aspects of service delivery.
Experience - 6 years of professional HR experience with 4 years of experience in HR or customer experience leadership
Education - Bachelor’s Degree required in Human Resources, Business Administration, or related field
Licensure - Professional HR certification (SHRM-CP/SCP, PHR/SPHR) preferred