Glanbia Shared Services is seeking a seasoned Director of HR Service Delivery to lead the delivery of HR Services across the organization. This role focuses on creating a seamless and positive employee experience through efficient HR operations, including leading a regional HR Field Service Representative team, process excellence and continuous improvement, specialist support including Leave of Absence Administration and data analytics and insights supporting critical decision making. The Director of HR Service Delivery will manage tier 0 (self-serve enablement), tier 1 (BPO-delivered core services), and tier 2 (specialist and generalist HR services).

SKILLS REQUIRED:

• Proven leadership and team management experience in HR Operations or Shared Services.
• Strong knowledge and demonstrated experience of HR service delivery models, including tiered support and BPO oversight.
• Experience in employee relations, reward, engagement, performance management, and recognition programs.
• Ability to engage stakeholders and drive cross-functional alignment.
• Experience with global payroll operations highly preferred.
• Continuous improvement mindset focused on operational excellence and customer experience.
• Excellent communication, problem-solving, and organizational skills.
• Experience with SuccessFactors, ServiceNow and Payroll platforms desired.

• Lead and Develop Team: Mentor and develop the HR Service Delivery team, including HR Field Partners, Specialist Services, Process Excellence & CI, and Data Analytics, ensuring high performance and professional growth.

• Foster Collaboration: Cultivate a culture of collaboration, accountability, and customer focus within the HR service organization.

• Coordinate with GES Functions: Work closely with other GES functions to ensure cohesive and aligned service delivery across the organization.
• Ensure Consistent Service Delivery: Maintain consistent service delivery across all HR support tiers and channels.
• Manage BPO Relationships: Oversee relationships and daily operations of BPO providers, ensuring adherence to SLAs and KPIs.
• Governance and Performance: Conduct regular governance and performance sessions with key stakeholders, providing insights and data-driven recommendations.
• Improve HR Service Delivery: Identify opportunities for improvement through standardization, automation, and outsourcing.
• Enhance Technology Capabilities: Collaborate with Digital HR and IT to optimize HR systems and tools.
• Ensure Data Integrity: Maintain data integrity and compliance across all HR systems and platforms.
• Align HR Services: Partner with HR Business Partners (HRBPs), Centers of Excellence (COEs), and other departments (e.g., IT, Finance) to align HR services with organizational goals.
• Support Enterprise Initiatives: Support enterprise-wide initiatives to ensure integrated, seamless service delivery.