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Director at IKS Health

Navi Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship & Governance, Data Analytics & Reporting, SLA / Quality Performance Management, Risk Management & Escalation Handling, RCM Process Knowledge, Collaboration, Ownership & Accountability, Customer Focus, Communication & Problem Solving, Agility & Initiative

Industry

Hospitals and Health Care

Description

Key Responsibilities: Process ● Conduct regular client governance meetings (MBRs/QBRs). ● Track SLA, productivity, and quality metrics with Operations. ● Identify improvement opportunities and lead performance initiatives. ● Maintain accurate forecasting and billing hygiene. People ● Lead ADs / Account Managers in daily execution and client updates. ● Coach team members on client communication and analytics. ● Strengthen collaboration with Operations and Finance partners. Client ● Serve as primary client contact. ● Manage escalations and communicate proactively on risks and solutions. ● Ensure NPS improvement through consistent engagement. ● Identify cross-sell and growth opportunities. Financial ● Track revenue realization and billing. ● Ensure forecast accuracy and EVA targets are met. ● Support cost optimization through efficiency initiatives. Qualifications ● Graduate / Postgraduate with 8–12 years of experience in client delivery, operations, or account management. Role Prerequisites ● Hands-on experience in client governance and issue resolution. ● Understanding of RCM metrics and process levers. ● Strong analytical and communication skills. Functional Competencies ● Client Relationship & Governance ● Data Analytics & Reporting ● SLA / Quality Performance Management ● Risk Management & Escalation Handling ● RCM Process Knowledge Behavioral Competencies ● Collaboration ● Ownership & Accountability ● Customer Focus ● Communication & Problem Solving ● Agility & Initiative

Responsibilities

The Director will conduct client governance meetings, track performance metrics, and lead improvement initiatives. They will also serve as the primary client contact and manage escalations while ensuring client satisfaction.