LEAD TRANSFORMATION AT SCALE. DRIVE OPERATIONAL EXCELLENCE. INFLUENCE THE FUTURE OF DIGITAL SOLUTIONS.

Iron Mountain is seeking a dynamic and forward-thinking Director of Digital Operations to lead and evolve our digital business across a critical U.S. region. In this high-impact role, you will serve as the business owner for digital operations in Dallas, TX—responsible for financial performance, operational delivery, employee experience, customer satisfaction, and long-term strategic planning.
This is more than an operational role—it’s a leadership opportunity at the intersection of innovation, execution, and enterprise growth. You will manage large-scale teams, and collaborate closely with executive leadership and cross-functional stakeholders in IT, Finance, HR, Sales, and Product. Your focus will span from near-term KPI delivery to long-range planning and investment strategy.
We’re looking for a decisive, hands-on leader with the vision to scale, the financial acumen to drive results, and the people leadership skills to inspire high-performing teams. If you’re motivated by complex challenges, passionate about operational excellence, and ready to make a lasting impact on a global brand—this is your opportunity.

QUALIFICATIONS & EXPERIENCE:

• Bachelor’s degree required; MBA or equivalent advanced degree strongly preferred
• 10+ years of progressive leadership experience in Digital Operations, BPO/BPM, or document management services
• Strong P&L ownership and financial acumen; ability to analyze trends and make data-driven decisions
• Experience managing large teams and facilities
• Proven ability to influence and collaborate in a highly matrixed, cross-functional environment
• Technical familiarity with platforms such as Kofax Capture/KTM and related digital workflow tools
• Excellent communication, presentation, and stakeholder management skills
• Must be a U.S. Person eligible for Public Trust Clearance
• Willing and able to travel up to 10% of the time