MINIMUM JOB REQUIREMENTS:

• Bachelor’s degree in Business Operations, Project Management, or a related field and/or,
• 3 - 5+ years of experience in the Pharma industry, with at least 1-2 years in a leadership level role or,
• Equivalent combination of education and experience.

PREFERRED EDUCATION AND EXPERIENCE

• Proven track record managing large-scale implementations (e.g., Manhattan, Blue Yonder, SAP, or similar).
• Strong understanding of operations, including order fulfillment, inventory management, shipping, and reverse logistics.
• Hands-on experience with technical integrations, including EDI/API protocols and client-specific system configurations.
• Exceptional leadership, project management, and client relationship skills.
• Proficient in project tools such as MS Project, Smart-sheet, or equivalent.
• Ability to manage competing priorities in a high-growth, service-driven environment.
• PMP (Project Management Professional)
• Lean Six Sigma (Green Belt or higher)

KNOWLEDGE, SKILLS & ABILITIES:

• Excellent written and verbal communication skills.
• Excellent analytical, problem solving and decision-making skills.
• Ability to accept changing work-flows and unexpected demands requiring flexibility.
• Ability to work under pressure and appropriately prioritize responsibilities.
• Ability to work independently with minimal supervision.
• Ability to develop collaborative working relationships.
• Ability to prepare and write investigation reports for management review.
• Working knowledge of current including Good Documentation Practices, and Good Distribution Practices.
• Strong proficiency in Microsoft Office; Outlook, Excel and Teams
• Proficient in use of computers and ability to learn internal software programs.
• Attentive to details
• Able to prioritize multiple tasks

Responsibilities:

• Develop and manage the full life-cycle of client and corporate implementations, including discovery, solution design, configuration, testing, deployment, and support.
• Serve as the senior point of escalation for complex issues during implementation and post-go-live support.
• Collaborate with internal stakeholders—including Sales, IT, Operations, and Client Services—to ensure smooth hand-offs and alignment.
• Build a high-performing team of implementation specialists, project managers, and support teams.
• Establish KPI’s around implementation and customer success – ensure adherence to deliverables and customer satisfaction throughout the entire life cycle of a project.
• Develop and maintain project plans, status reports, and performance metrics to monitor project success and team effectiveness.
• Continuously evaluate and improve implementation methodologies, tools, documentation, and SOPs.
• Ensure compliance with client SLAs, project time-lines, and system uptime/service availability targets.
• Stay current on WMS/OMS trends, technologies, and logistics innovations to guide strategic system improvements