SAIT’s Information Technology Services department handles all software and hardware needs, as well as technological and networking issues for both employees and students who rely heavily on computer systems across our campuses. Technical support — which includes help with computer hardware and software technical problems, email, audio-visual needs and more — is available to everyone at SAIT, whether the problem occurs at home or on-campus.

QUALIFICATIONS & EXPERIENCE

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• Post-secondary degree or additional formal education in a related field is required

• Project management education and/or management information systems education
• 15+ years of experience with IT, Finance, or Business process improvement
• 7+ years of project management experience
• 10+ years of experience in a managerial role.
• Experience in creation, maintenance and control of complex operations.
• Experience with a variety of IT-related software, including functions related to budgeting, procurement, service management, and reporting

Preferred:

• Degree in Computer Science, Business, Finance, or other related fields

ABOUT SAIT

SAIT is a global leader in applied education. Named one of Alberta’s Top Employers, we offer the chance to work with a purpose — preparing the next generation of industry leaders, entrepreneurs, advocates and explorers.
Building on our 100+ year history, we’re looking for innovative, bold and collaborative employees who embrace change and deliver world-class customer experiences. Your future starts now at SAIT.
Community and Belonging is essential to achieving SAIT’s vision to be a global leader in applied education. It creates the conditions for a healthy campus where everyone feels welcome, respected and empowered to succeed. SAIT values fairness, shared accountability and the importance of representation. The institution expects a commitment from its students and employees to continuously develop an equitable and inclusive mindset that celebrates diverse experiences and perspectives. Learn more about Community and Belonging at SAIT.

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• Strategic Leadership

• Lead the design, execution, and optimization of ITS internal processes and services.
• Oversee key operational staff supporting procurement, budgeting, asset management, and internal service delivery.
• Promotes teamwork for the department to heighten mutual understanding and cooperation and instill a student and community orientation.
• Act as a positive change champion and foster engagement in technology initiatives across the department.
• Partner with other ITS leaders to prioritize and implement business process improvements.
• Foster collaboration across departments to ensure alignment and transparency of ITS operations.
• Ensure operational practices align with the ITS Department’s priorities and SAIT’s Strategic and Technology Plans.
• Collaborating with other stakeholders who play key roles in the strategic direction of the department, including employees, leaders, and staff involved in cross-functional projects and initiatives.

Operational Leadership

• Oversight of projects and initiatives which will create a more effective and efficient department, while providing an improved experience and more value for employees and clients.
• Assist with communication and change management supports for ITS related innovations, news, and other developments.
• Drive the adoption of service standards and performance measurement.

• Collaborate with stakeholders to refine and improve ITS service and communication strategies.

Vendor, Asset, and Financial Management

• Lead strategic vendor relationship management and procurement strategy for ITS.
• Oversee the lifecycle management of software and hardware assets and related inventories.
• Provide direction and oversight of ITS budget planning and tracking.

• Ensure ITS financial activities align with institutional planning and forecasting cycles.

Business Process Improvement

• Identify and define solutions that focus on continuous improvement and operational effectiveness of the ITS department.
• Responsible for business process optimization and translation of executive vision into tangible and achievable business process solutions.
• Support the CIO in reporting and accountability functions to executive leadership.