Director, Interoperability Operations at Vatica Health

, , United States -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

150000.0

Posted On

13 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

EMR Integration Delivery, Operational Teams Management, Strategic Relationship Management, Provider Onboarding, Cross-functional Collaboration, Personnel Management, Metrics Reporting, Escalation Management, Process Optimization, Technical Execution, Integration Health Monitoring, Standardized Processes, Risk Identification, Project Management, Expectation Setting, Resource Allocation

Industry

Hospitals and Health Care

Description

The Director of EMR Interoperability Operations is a key leadership role responsible for scaling and overseeing EMR integration delivery, with direct involvement managing and supporting operational teams, strategic internal and external relationships, and serving as a primary escalation path for implementation activity. The core objective is to ensure consistent and effective execution, clear accountability, and strong collaboration across teams involved in provider onboarding and integration. Partnering closely with Product, Engineering, Client Services, and Operations leadership, this role will ensure alignment and play a critical part in building scalable processes, effective teams, and a strong culture of cross-functional collaboration to support provider adoption and long-term success. This role will manage the IM and ISE teams and will be accountable for overall operational success, personnel management, playbook content, escalation pathways, and status/ metric communication. This responsibility will be supported via direct collaboration with engineering, product, and other cross-functional leadership. Responsibilities Lead Interoperability Management (IM) and Interoperability Support Engineering (ISE) teams Partner with Product, Client Success, and Clinical Operations leaders on process and forecasting Drive ongoing alignment and optimization of EMR interoperability operations cross functionally Own integration delivery metrics, reporting, and leadership readouts Ensure accountability for provider integration success across the operational teams Serve as an escalation point for integration delivery and support issues Work closely with leadership to plan organization evolution as volume and complexity increases Partner with Interoperability Engineering Directors on technical execution and support priorities, including monitoring integration health and reporting applicable metrics Drive utilization of standardized processes, templates, and self-service tools to scale efficiently and identify opportunities for ongoing improvement Identify and escalate risks, blockers, and dependencies Accountable for implementation playbook content and leading ongoing process optimization and education across the operational teams Bachelor’s degree in a related field 5+ years successfully leading operational teams and corresponding processes 5+ years implementing complex healthcare software with providers Clear understanding of provider workflows, risk adjustment, and quality of care Comfort working with technical teams and concepts (APIs, data feeds, EMR config) Exceptional project management and cross-functional coordination skills Exceptional communication and expectation-setting skills with internal and external stakeholders and leadership, including technical and non-technical topics Strong judgment in prioritization, escalation, and resource allocation Ability to translate strategy into operational execution Deep understanding of EMR integration lifecycle and provider constraints Ability to manage multiple teams including technical subject matter experts Experience scaling teams and processes in high-growth environments High ownership mindset and bias toward hands-on execution [Preferred] Deep knowledge of current integrated products and EMR strategy WORKING AT VATICA HEALTH ADVANTAGES Prosperity Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded 401k plans– we want to empower you to prepare for your future Room for growth and advancement- we love our employees and want to develop within Good Health Comprehensive Medical, Dental, and Vision insurance plans Tax-free Dependent Care Account Life insurance, short-term, and long-term disability Happiness Excellent PTO policy (everyone deserves a vacation now and then) Great work-life balance environment- We believe family comes first! Strong supportive teams- There is always a helping hand when you need it The salary for a position is typically determined by multiple factors such as the individual's qualifications, experience, skills, and location. The projected compensation range for the position may vary based on these factors and could range from $139,000 to $150,000 (annualized USD). However, this estimate represents just one aspect of our total compensation package offered.

Responsibilities

This leadership role is responsible for scaling and overseeing EMR integration delivery by managing the Interoperability Management (IM) and Interoperability Support Engineering (ISE) teams. Key duties include ensuring consistent execution, managing operational success, developing playbooks, and serving as a primary escalation path for implementation activities.