Director IT Governance and Process Improvement at DTCC Candidate Experience Site

Tampa, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

0.0

Posted On

27 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Management, Operational Oversight, Process Improvement, Team Leadership, Risk Management, Governance, Audit Support, Regulatory Compliance, Stakeholder Management, Communication, Training, Change Management, SDLC Frameworks, Process Controls, PPM, JIRA

Industry

Financial Services

Description

Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance. Pay and Benefits: Competitive compensation, including base pay and annual incentive Comprehensive health and life insurance and well-being benefits, based on location Pension / Retirement benefits Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). The Impact you will have in this role: We are seeking a Director, System Delivery Process (SDP) to provide strategic leadership, people management, and operational oversight for DTCC’s System Delivery Process. This role is accountable for the overall effectiveness, efficiency, and controls of SDP, ensuring it continues to meet business, audit, and regulatory expectations while enabling efficient and predictable delivery across technology. The Director will lead and develop the SDP team, supervise SDP continuous improvement opportunities, oversee the IT Project Management Center of Excellence, and partner closely with upstream and downstream functions such as Enterprise Program Management Office, Delivery Practices, Change Management (CM), and project tooling teams. The ideal candidate brings a strong balance of people leadership, execution discipline, enterprise collaboration, and regulatory mindset. Your Primary Responsibilities: Lead, manage, and develop the SDP team, providing people and performance management, regular one on ones, coaching, feedback, and career development support Foster a high-performing, inclusive team culture with clear accountability, growth opportunities, and succession planning Own and oversee the end-to-end System Delivery Process, ensuring it is clearly defined, consistently applied, and continuously improved Proactively identify inefficiencies, risks, or control gaps in the system delivery lifecycle and drive sustainable remediation Strengthen and maintain the SDP control environment, embedding risk management and governance into process design and execution Support all internal audits, external audits, and regulatory requests related to SDP, including preparation of evidence, walkthroughs, and presentations Partner with Risk, Compliance, and Audit teams to ensure SDP aligns with enterprise policies and regulatory standards Collaborate closely with upstream and downstream partners including Enterprise Program Management Office, Delivery Practices, Change Management (CM), and project management tooling teams to ensure end-to-end delivery alignment Serve as a senior escalation point for SDP-related issues, balancing stakeholder needs with control integrity Lead communication, training, and change efforts to drive consistent enterprise understanding and adoption of SDP Act as a thought leader for system delivery governance, process maturity, and continuous improvement Qualifications: Minimum of 10 years of related experience Bachelor's degree preferred or equivalent experience Talents Needed for Success: Demonstrated experience developing people, either through people management, coaching or mentoring Deep knowledge of system delivery processes, SDLC frameworks, and process controls within a large, regulated organization Proven experience supporting audits and regulatory engagements Strong ability to lead large-scale process improvement initiatives while managing day-to-day operational demands Experience collaborating across enterprise delivery functions Strong executive-level communication, facilitation, and stakeholder management skills Experience with PPM, JIRA, or similar delivery and requirements management tools Strategic thinker with the ability to remain hands-on and execution-focused Highly organized, analytical, and comfortable operating in a complex, fast-paced environment Proactive mindset with a strong focus on continuous improvement and operational excellence The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC’s subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at www.dtcc.com or connect with us on LinkedIn, X, YouTube, Facebook and Instagram. DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind. Learn more about Clearance and Settlement by clicking here. Serves as a dedicated technology resource for advancing DTCC’s business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC’s mission to support the financial markets.

Responsibilities

This role is accountable for the overall effectiveness, efficiency, and controls of the System Delivery Process (SDP), ensuring it meets business, audit, and regulatory expectations while enabling predictable technology delivery. Responsibilities include leading and developing the SDP team, overseeing continuous improvement, and supervising the IT Project Management Center of Excellence.