Job Description

Community Health Choice, Inc. (Community) is a non-profit managed care organization (MCO), licensed by the Texas Department of Insurance. Through its network of more than 10,000 providers and 94 hospitals, Community serves over 400,000 Members with the following programs:

• Medicaid State of Texas Access Reform (STAR) program for low-income children and pregnant women
• Children’s Health Insurance Program (CHIP) for the children of low-income parents, which includes CHIP Perinatal benefits for unborn children of pregnant women who do not qualify for Medicaid STAR
• Health Insurance Marketplace Plans that offer individual health coverage that includes preventive care, emergency services, prescription drugs, and hospitalization available to all, regardless of pre-existing conditions.
• Community Health Choice (HMO D-SNP), a Medicare Advantage Dual Special Needs plan for people with both Medicare and Medicaid that combines Medicare Part A and Part B benefits, Medicare Part D prescription drug coverage, and Medicaid benefits with additional health benefits like dental, vision, transportation, and more.

Improving Members’ experiences is at the heart of every Community position. We strive every day to make sure that our Members have access to the high-quality health care they need and deserve.
Community is accredited by URAC for its health plan operations. We offer care management programs for asthma, diabetes, and high-risk pregnancy. An affiliate of the Harris Health System (Harris Health), Community is financially self-sufficient and receives no financial support from Harris Health or from Harris County taxpayers.

JOB SUMMARY

The Director of IT Infrastructure is a senior leader accountable for the architecture, reliability, and scalability of Community’s enterprise-wide technology infrastructure. This role is responsible for the strategic design, implementation, and governance of IT operations, ensuring 24/7 infrastructure support of mission-critical systems across clinical, administrative, and member-facing services.
Reporting to the Vice President of Information Technology, the Director plays a central role in disaster recovery planning, enterprise IT security, digital workplace productivity, and hybrid data center management. This role demands expert-level technical fluency, strong vendor and budget management acumen, and a proven record of operational excellence in complex, regulated environments such as healthcare.

QUALIFICATIONS:

Education/Specialized Training/Licensure: Bachelor’s degree in computer science, Information Technology, Engineering, or a related field required.
Master’s degree preferred

Work Experience (Years and Area):

• 10+ years of progressive experience in IT infrastructure, with at least 5 years in senior leadership roles required.Management Experience (Years and Area):
• Demonstrated success leading enterprise infrastructure initiatives in healthcare or similarly regulated environmentsPayer and Provider experience preferred within healthcare preferred.Software Proficiencies:
• Expertise in Microsoft 365, networking, cloud platforms, server/storage management, and IT security frameworks.Other:Deep knowledge of HIPAA, NIST, and DR/BCP best practices.Certifications such as ITIL, CISSP, Microsoft, or equivalent are highly desirableExceptional leadership, vendor management, and executive communication skills.

Please refer the Job description for details