Director, IT Operations at Conduent

New Territories, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

165000.0

Posted On

17 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Operations, Distributed Systems, Windows, Linux, Leadership, Patch Management, Incident Response, Monitoring, Operational Processes, ITIL, SolarWinds, AppDynamics, Splunk, Azure, AWS, PowerShell

Industry

Business Consulting and Services

Description

Director, IT Operations (Distributed Systems) Are you a hands-on IT leader who thrives in fast-paced environments and knows how to keep distributed systems running at peak performance? Do you bring strong technical depth across Windows and Linux environments along with the leadership skills to guide global teams and drive continuous improvement? About the Role: As the Director, IT Operations (Distributed Systems), you will lead global technology teams responsible for supporting distributed systems, computer hardware, patch management, and related infrastructure services. This role is critical to maintaining the performance, availability, and security of our IT environment. You will combine strong technical expertise with proven leadership to guide incident response, strengthen proactive monitoring, improve operational processes, and drive service excellence across the organization. Responsibilities: Leading and developing managers, engineers, analysts, and support personnel across distributed systems operations. Ensuring 24/7 operational coverage and maintaining high availability of infrastructure, systems, and related technology components. Establishing and maintaining operating procedures, escalation paths, and shift coverage models to support seamless operations. Overseeing real-time system monitoring and responding to alerts, outages, and performance issues with urgency and accuracy. Partnering with internal IT teams and third-party vendors to resolve incidents and manage change activities. Maintaining detailed operational documentation and support processes for critical systems. Reviewing and analyzing KPIs, performance metrics, and incident trends to drive continuous improvement. Leading automation initiatives, enhancing monitoring capabilities, and strengthening team training programs. Ensuring adherence to ITIL-based incident, change, and problem management best practices. Requirements: Hold a bachelor’s degree in Computer Science, Information Systems, or a related field, or possess equivalent experience. Bring 5+ years of IT infrastructure operations experience, including at least 2 years in a leadership role. Demonstrate strong experience supporting Windows and Linux distributed systems, including advanced troubleshooting expertise. Utilize monitoring and alerting tools such as SolarWinds, AppDynamics, Splunk, or similar platforms. Apply knowledge of incident response and change management frameworks. Communicate effectively while leading teams and making sound operational decisions. Perform successfully in high-pressure, fast-paced environments. Obtain ITIL certification and/or relevant platform certifications (MCSE, CCNA, etc.). Work with cloud or hybrid-cloud environments (Azure, AWS, Oracle Cloud). Use scripting or automation tools such as PowerShell or Ansible. Flexible Working At Conduent, we value individuality and flexible working arrangements. In this role, you can expect: Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance. Working for You We offer perks and rewards designed to support you: Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one. Retirement Savings: Robust programs to help you secure your financial future. Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more. Career Growth Opportunities: Paths for advancement within a global organization. Paid Training: Learn while you earn with award-winning learning platforms. Paid Time Off: Competitive PTO packages to help you recharge. Great Work Environment: Join an award-winning culture that values diversity and inclusion. Join Us: At Conduent, we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us, you’ll find opportunities to: Bring your authentic self to work every day. Grow and thrive both personally and professionally. Make a meaningful impact with our clients, in our communities, and for the millions of people we serve. With over 50,000 associates in 24 countries, you’ll be part of a global team that’s shaping the future — for the company and for yourself. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is (123,750 – 165,000) Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

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Responsibilities

The Director will lead global technology teams responsible for supporting distributed systems, hardware, and infrastructure services, ensuring 24/7 operational coverage and high availability. This involves overseeing real-time monitoring, leading incident response, improving operational processes, and driving automation initiatives across the organization.