Date: Aug 15, 2025
Location:AUSTIN, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Director, IT System Services
Job Title: Director V
Agency: Health & Human Services Comm
Department: DIRECTOR OF SYSTEM SERVICES
Posting Number: 8235
Closing Date: 11/13/2025
Posting Audience: Internal and External
Occupational Category: Computer and Mathematical
Salary Group: TEXAS-B-30
Salary Range: $9,337.25 - $15,791.58
Pay Frequency: Monthly
Shift: Day
Additional Shift: Days (First)

BRIEF JOB DESCRIPTION:

The Director of the Health & Human Services (HHS) Information Technology (IT) System Services Division is selected by and accountable to the HHSC DCIO of IT Infrastructure Services. This position performs advanced, senior-level managerial work providing direction and guidance in strategic operations and planning. Work involves establishing divisional strategic objectives, goals and plans; developing policies; reviewing guidelines, procedures, rules, and regulations; establishing priorities, standards, and measurement tools for determining progress in meeting goals; coordinating and evaluating the Division’s activities; along with reviewing, approving, and managing budgets and contracts. The position is responsible for delivering prompt, responsive, efficient, and customer-oriented support services to ~50,000 HHS System end users. Services within the scope of the Director’s responsibility includes but is not limited to:

• Office 365 services
• Identity & Access Management services
• Workstation & Software Management
• Active Directory services
• Systems Configuration Management
• Electronic Faxing
• Cellular Device Management
• Enterprise Storage

This position works under limited direction with extensive latitude for the exercise of initiative and independent judgment.

KNOWLEDGE, SKILLS AND ABILITIES (KSAS):

Advanced knowledge of information technology operations, including: Office 365 services, Identity & Access Management services, Workstation & Software Management, Active Directory services, Systems Configuration Management, Electronic Faxing, Cellular Device Management, and Enterprise Storage.
Knowledge of ITIL (Information Technology Infrastructure Library) Service Management Processes.
Knowledge of State of Texas procurement practices and DIR contracts.
Superior communication skills, both verbal and written.
Superior mentoring and leadership skills.
Demonstrated skill in representing the HHS IT organization with internal and external entities.
Demonstrated leadership and management skills required for a complex and sophisticated technical workforce.
Ability to direct and organize information technology activities.
Ability to identify problems, evaluate alternatives, and implement effective solutions.

REGISTRATIONS, LICENSURE REQUIREMENTS OR CERTIFICATIONS:

N/A

ADDITIONAL INFORMATION:

Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.

• Selected candidates must be legally authorized to work in the U.S. without sponsorship.
• This is a hybrid position based in Austin with at least three (3) days in the office required. Selected candidate must be willing to commute to the office on the required days.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor’s Office - Job Descriptions.

• Office 365 services
• Identity & Access Management services
• Workstation & Software Management
• Active Directory services
• Systems Configuration Management
• Electronic Faxing
• Cellular Device Management
• Enterprise Storag