Director, Logistics and Customer Operations at Nature's Bakery

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Logistics Management, Customer Operations, Process Improvement, Leadership, Collaboration, Financial Management, Data Analysis, Inventory Management, Order Fulfillment, Customer Satisfaction, Team Development, Regulatory Compliance, Digital Transformation, Cost Control, Problem Solving, Strategic Thinking

Industry

Food and Beverage Services

Description

SUMMARY The Director, Logistics and Customer Operations is responsible for leading and optimizing the logistics and end-to-end customer operations. This role ensures seamless order fulfillment, delivery, and post-sale support, driving customer satisfaction and operational efficiency. The Director collaborates cross-functionally with sales, supply chain, IT, and finance teams to deliver best-in-class service and logistics solutions. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Logistics Management Direct logistics operations including warehousing, transportation, and distribution. Optimize logistics networks to ensure timely and cost-effective delivery of products. Manage relationships with third-party logistics providers and carriers. Ensure compliance with all regulatory requirements related to transportation and warehousing. Implement best practices in inventory management, shipping, and receiving. Customer Operations Oversee all aspects of customer service, order management, and fulfillment processes. Develop and implement strategies to enhance customer experience and satisfaction. Manage Customer Specialist team and ensure high performance and engagement. Establish and monitor key performance indicators (KPIs) for customer operations. Resolve escalated customer issues and complaints promptly and effectively. Process Improvement & Strategy Lead continuous improvement initiatives to streamline operations and reduce costs. Analyze operational data to identify trends, inefficiencies, and opportunities for improvement. Develop and execute logistics and customer operations strategies aligned with business goals. Drive digital transformation and automation projects within customer operations and logistics. Leadership & Collaboration Build, coach, and develop a high-performing operations and logistics team. Collaborate with sales, supply chain, IT, and finance to support business objectives. Communicate effectively with senior leadership, providing regular updates on performance and initiatives. Financial & Budget Management Develop and manage budgets for customer operations and logistics departments. Monitor expenses and implement cost-control measures. Negotiate contracts with logistics providers and vendors. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor’s degree in Business, Supply Chain Management, Logistics, or related field (Master’s preferred). 8+ years of experience in customer operations, logistics, or supply chain management, with at least 3 years in a leadership role. Strong understanding of logistics, transportation, warehousing, and customer service best practices. Proven track record of driving operational improvements and customer satisfaction. Excellent leadership, communication, and interpersonal skills. Proficiency in ERP systems, logistics software, and data analysis tools. Up to 20% travel is required. KEY COMPETENCIES Strategic Thinking Problem Solving Customer Focus Operational Excellence Team Leadership Change Management Financial Acumen METRICS/KPIs Order fulfillment accuracy and timeliness Customer satisfaction scores (NPS, CSAT) Logistics cost per unit shipped Inventory turnover and accuracy On-time delivery rate The Good Stuff – Benefits Our team members' physical and mental health is important to a thriving workplace. That’s why we offer the following benefits to full-time employees: Medical, dental, and vision insurance offered for eligible employees 401(k) plan with a company match that vest on day 1 of eligibility Paid vacation Paid time off Holiday pay (11 days) Paid short-term disability Paid life insurance Banfield Pet Insurance Discounts Wellness Benefits and Discounts Employee Assistance Program EEO We are committed to an inclusive workplace where diversity in all its forms is championed. We are proud to be an equal opportunity workplace and we are an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Privacy Policy Mars and its family of brands is committed to transparency and responsibility in how we handle the personal data entrusted to us by our customers and consumers. To learn more about our privacy policy please follow this link.

Responsibilities

The Director is responsible for leading logistics and customer operations, ensuring efficient order fulfillment and customer satisfaction. This includes managing logistics networks, customer service processes, and continuous improvement initiatives.