ADDITIONAL INFORMATION

Job Number25032529
Job CategorySales & Marketing
LocationDubai Area Office, Central Park Towers Level 12, Dubai, United Arab Emirates, United Arab Emirates, 213111
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

The Director of Loyalty Operations is a key figure in driving Marriott Bonvoy’s member experience and driving the achievement of key Loyalty KPIs including Enrolments, Elite appreciation, Intent to Recommend, Point Active Members and Member Occupancy. This position works in close collaboration with Senior Directors Operations, Hotel Operations and Guest Experience teams, and provides support to both the Senior Director Loyalty Performance and the wider Loyalty & Partnerships team in EMEA. This role demands a positive, enthusiastic, leader who is able to adapt their approach to different markets and develop tailored strategies to drive the Loyalty Mindset and results at the properties across Middle East & Africa.

CORE ACCOUNTABILITIES:

1. Proactively communicate and advocate the value of Marriott Bonvoy and any significant program updates to internal stakeholders and property teams.
2. Ensure a solid relationship with Marriott Bonvoy Connectors across the portfolio and provide them with support, encouragement, guidance and accountability.
3. Supporting incentives and recognition; advocating best practice sharing and celebrating success through collaboration with Senior Directors of Operations, EMEA Shining Stars and Global Incentives.
4. Utilizing a broad yet detailed knowledge of the program, deliver engaging and effective Loyalty Mindset training and technical support in classroom, virtual and 1-1 environments.
5. Drive member acquisition through enrolment activities, best practice sharing and property accountability.
6. Collaborate with other Consumer Operations and partner disciplines in EMEA, HQ teams and others to enhance member enrolment, engagement, and spending, while also troubleshooting and providing insights to support key markets.
7. Provide educational support to relevant disciplines to simplify and transfer program knowledge; for example Executive Onboarding, HR Orientation etc
8. Understand Tableau and Excel reporting, analyzing and summarizing (ie Enrolment results), preparing decks and presentations for a varied audience; identifying and providing support calls with property and stakeholders.
9. Aid team with troubleshooting program and internal property processes and assist with enrolment audit compliance follow ups as needed.
10. Support projects and initiatives to drive knowledge and adoption of new processes or program enhancements across the portfolio.

EXPERIENCE:

• 5-7 years in Loyalty Program management, Rooms Operations, or Revenue Management
• Preferred: Experience in the hospitality or travel industry, multi-property experience and loyalty programs

EDUCATION:

• Preferred: Bachelor’s degree in business administration, Hospitality, or a related field

SKILLS AND COMPETENCIES:

• Proven ability to balance multiple stakeholders’ interests and demands
• Independent thinker with strong team collaboration skills
• Excellent communication skills
• Deep understanding of Loyalty Program details from a member perspective, program economics and processes
• Proficiency in facilitation in varied learning environments and meetings
• Ability to prepare powerpoint presentations tailored to targeted audiences
  Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
  Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

Please refer the Job description for details