Director - Market TechOps Leader at Diversified

Newark, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

192753.0

Posted On

01 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Operations Leadership, Project Management, Installation Execution, Resource Coordination, Team Development, Issue Resolution, Financial Management, Client Satisfaction, Operational Standards Enforcement, Performance Management, Coaching, Systems Integration, AV Delivery, Field Execution Workflows, Risk Identification, Corrective Action Implementation

Industry

IT Services and IT Consulting

Description

About Diversified: Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back. What to Expect: At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you. As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion. IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED. How You’ll Contribute: The Director - Market TechOps Leader is responsible for leading technical operations within an assigned market, overseeing project management and installation execution to ensure consistent delivery performance, financial results, and client satisfaction. This role serves as the primary operational counterpart to market Sales leadership, aligning delivery capabilities with pipeline demand and client commitments. Reporting to the Territory TechOps Leader, the Market TechOps Leader provides leadership for Project Managers, TechOps Leaders, and associated delivery teams. This role focuses on execution excellence, resource coordination, team development, and issue resolution while ensuring projects are delivered in accordance with established standards, schedules, and financial targets. Location in the Kenilworth - Newark, NJ area. What You’ll Do: • Provide market-level leadership for technical operations, overseeing Project Managers and TechOps Leaders responsible for project execution and installation delivery. • Partner closely with market Sales leadership to align delivery capacity, execution strategy, and resourcing with pipeline demand and client expectations. • Ensure projects are executed on time, within scope, and in alignment with financial and quality targets. • Monitor project performance across the market, identifying risks, delays, or cost issues and implementing corrective actions as needed. • Enforce operational standards, processes, and workflows to drive consistency, quality, and efficiency across project teams. • Coordinate resource utilization across projects, balancing workloads and supporting cross-project or cross-market needs when required. • Serve as the primary escalation point for market-level delivery issues, including project performance, staffing challenges, and client concerns. • Collaborate with Engineering, Configuration & Commissioning, and Fabrication leadership to ensure smooth handoff and execution across disciplines. • Support project launch, execution, and closeout practices to ensure clarity of roles, expectations, and deliverables. • Lead performance management, coaching, and development for Project Managers and TechOps Leaders within the market. • Promote a culture of accountability, ownership, teamwork, and continuous improvement within market delivery teams. What You’ll Bring: Required Skills/Qualifications: 7+ years of experience in systems integration, AV delivery, project management, or related technical operations roles. 3+ years of experience leading project managers, field leaders, or delivery teams. Strong understanding of project management, installation, and field execution workflows. Demonstrated ability to manage multiple concurrent projects and teams. Experience driving delivery performance, quality, and financial results at the market level. Strong communication, leadership, and problem-solving skills. Preferred Skills/Qualifications: Bachelor’s degree in business, engineering, construction management, or related field. Industry certifications such as PMP, CTS, CTS-I, or CTS-D. Experience partnering closely with Sales leadership. Background in operational improvement or change management initiatives. What We Offer: Along with competitive compensation, you will be eligible for the following benefits: Multiple medical plan options to suit your family’s needs Dental (including orthodontic coverage) and vision plans Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP) Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401k with Employer Match Paid Time Off and Paid Holidays Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services Commuter Benefits And much more To learn more about becoming part of the Diversified team, visit us at our career siteor email us at careers@onediversified.com. Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered. If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact careers@onediversified.com so we can assist you. Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

Responsibilities

This role is responsible for leading technical operations within an assigned market, ensuring consistent delivery performance, financial results, and client satisfaction through oversight of project management and installation execution. The Director serves as the primary operational counterpart to market Sales leadership, aligning delivery capabilities with pipeline demand and managing Project Managers and delivery teams.