SUMMARY

This position will be located at the East Hanover, NJ site and will not have the ability to be located re-motely. This position will require 30% travel as defined by the business (domestic and/ or internation-al).
The Director of Novartis Patient Support Global Business Effectiveness Planning & Services is a key role responsible for developing and managing the long-term strategic business planning to ensure Novartis Patient Support’s (NPS) global organizational effectiveness, cost efficiencies, and building out a phased approach to utilizing a pharmacy as part of NPS. The primary focus will be on managing the 3-5 year strategic plan, optimizing cost effectiveness, and ensuring organizational effectiveness across global sites to deliver an enhanced customer experience NPS including the Patient Support Center (PSC). In addition the scope will include adding an enterprise pharmacy operation to NPS
Reporting directly to the VP LCM, Launch Excellence, this role will collaborate closely with strategic leads across NPS to develop comprehensive strategies that align with the goals and objectives of the PSC, NPS, and Novartis-US business. The Director of Business Effectiveness & Planning will play a vital role in shaping the future success and growth of NPS and the PSC, driving operational excellence to continue enhancing a superior customer experience.
The Director will be responsible for the end-to-end setup of a patient services operations. This includes experience in setting up operations, ensuring compliance with all regulations, and developing a robust logistics and customer service framework.

ESSENTIAL REQUIREMENTS:

• Education: Bachelor’s Degree required; advanced degree preferred (e.g., MBA, MHA, Pharm. D)
• Minimum of 6 years of experience in pharmacy practice or patient services / consulting in healthcare, with at least 2 years in a management role.
• Proven experience in strategic planning, preferably in a leadership role. Strong understanding of cost-saving strategies and optimizing organizational effectiveness.
• Experience in managing highly matrixed organizations and adept at stakeholder management, including working with executive leadership
• Exceptional communication and interpersonal skills, enabling effective collaboration across teams.
• Strategic thinker and skilled at connecting the dots between functional goals, global site impact, NPS organizational goals, and Novartis-US business objectives. Proven ability to prioritize and manage multiple projects without compromising quality.
• knowledge of logistics and supply chain management. Strong consulting mindset and ability to create solid strategic plans and presentations for overall Pharmacy Strategy.
• Compliance Knowledge: In-depth understanding of federal and state pharmacy regulations and licensing requirements
  The pay range for this position at commencement of employment is expected to be between $185,500 and $344,500 per year; however, while salary ranges are effective from 1/1/25 through 12/31/25, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
  Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
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  Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

KEY RESPONSIBILITIES:

• Prioritize long-term strategic planning, with a 3–5-year time horizon, for NPS and Novartis business planning around organizational site strategy and optimization.
• Drive greater alignment of NPS’s impact, remit, objectives, and goals by outlining and supporting the strategic narrative through global organizational strategy.
• Champion the key pillars of operational effectiveness, cost efficiency, and customer experience as a key strategic mind for NPS on site relationships.
• Understand financial costing structures by site, including billing, site-specific workforce planning, and mange site performance metrics
• Develop and maintain handbooks for NPS / NOCC engagements, including initiative assessment, site openings, location capabilities, cultural onboarding, introduction to international operations guide (etc.) and lead trainings, as needed, to drive best-in-class international collaboration and site management
• Regulatory Compliance: Understand necessary licensure requirements and ensure compliance with federal and state regulations, including HIPAA and FDA requirements.
• Operational Setup: Establish the design of the pharmacy’s physical and digital infrastructure, including selecting and setting up pharmacy management software, inventory systems, and secure storage solutions.
• Logistics Management: Develop and implement efficient logistics and delivery systems to ensure timely and accurate delivery of medications.
• Financial Management: Manage the development and maintenance of the overall budget and work with cross functional stakeholders such as Finance, Vendor Management and Leadership.