Director, Nursing and Clinical Services - Hybrid/Boston, MA at Brook Inc

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

0.0

Posted On

04 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Clinical Leadership, Team Development, Cultural Transformation, Performance Management, Program Expansion, Workflow Optimization, Cross-Functional Collaboration, Compliance, Quality Assurance, Continuous Improvement, Strategic Alignment, Culture, Engagement, Communication, Relationship Building, Technology Adoption

Industry

Hospitals and Health Care

Description

Description About Brook Health Brook Health delivers care beyond the walls of the doctor’s office. We provide people living with chronic conditions a highly personalized experience enhanced by AI and powered by mobile apps, connected devices, and a team of health coaches and clinicians. Brook helps people achieve their long-term health goals by supporting smart, daily decisions and partnering with their primary care physicians. Our product suite includes continuous remote monitoring, population health management tools, and a CDC-approved diabetes prevention program. Brook has an intentional, user-centric culture with high expectations for delivering better health outcomes for patients, providers, and health systems. Job Overview The Director, Nursing and Clinical Services is a transformative leader responsible for driving excellence, accountability, and culture across Brook’s clinical operations. This role oversees the Nursing Care Delivery and Tele-Nutrition teams, leading the evolution from traditional, in-person nursing models to a scalable, data-informed, tech-enabled care model.Reporting to the Chief Nursing Officer, the Director ensures Brook’s nurses are empowered, connected, and inspired — redefining what “great care” means in a virtual-first model. This leader partners closely with Product, Operations and Program Development to shape workflows that honor clinical judgment while embracing innovation. Requirements Key Responsibilities Clinical Leadership & Team Development: Lead and mentor Nursing and Tele-Nutrition teams to ensure high-quality care, professional growth, and operational excellence. Cultural Transformation: Guide nurses and clinicians through the transition from in-person to virtual care, helping them reframe their identity and embrace new models of patient engagement. Performance Management: Define clear expectations, KPIs, and accountability standards; monitor performance using dashboards, data, and regular feedback loops. Program Expansion: Build and scale care coordination programs including Remote Patient Monitoring (RPM), Chronic Care Management (CCM), Principal Care Management (PCM), Advanced Primary Care Management (APCM), and Tele-Nutrition. Workflow Optimization: Design and implement efficient, compliant workflows that enhance patient outcomes, documentation accuracy, and team collaboration. Cross-Functional Collaboration: Partner with Product, Engineering, and Quality to ensure technology solutions and clinical workflows align with real-world care delivery needs. Compliance & Quality Assurance: Maintain adherence to healthcare regulations, documentation standards, and internal audit requirements; prepare for and support compliance reviews. Continuous Improvement: Use performance data, patient feedback, and clinician input to identify opportunities for improvement and embed best practices into daily operations. Strategic Alignment: Collaborate with senior leadership to align clinical services with Brook’s organizational goals, growth plans, and partner expectations. Culture & Engagement: Champion a culture of accountability, connection, and innovation that fosters trust, professional pride, and shared purpose across all care teams. Knowledge, Skills & Abilities Strategic thinker who balances operational rigor with flexibility and compassion in a fast-evolving healthcare environment. Proven ability to lead cultural and mindset change among clinicians transitioning from in-person to virtual care, while preserving their sense of purpose and professional identity. Skilled at setting clear expectations and accountability for remote teams, using data and defined metrics to monitor performance and engagement. Strong collaborator who partners effectively with Product, Engineering, and Quality teams to design workflows that are clinically sound and operationally realistic. Exceptional communication and relationship-building skills, with the ability to build trust, cohesion, and shared culture across distributed teams. Experienced in introducing new technology and processes thoughtfully, ensuring adoption through clarity, empathy, and support. Adept at embedding new ways of working into lasting practice through feedback, continuous improvement, and data-driven insights. Preferred Experience Minimum 5 years of clinical experience Minimum 3 years of leadership or management experience, in a rapidly changing patient first environment Experience in remote care delivery and CPT codes for RPM, CCM, PCM, and related programs. Active, unrestricted RN license in Massachusetts, New York, or Connecticut (additional licenses as required). Bachelor’s degree in Nursing or related field required; Master’s preferred. Willingness to obtain additional state licensure as needed. Why Join Brook Fast-paced environment – Brook operates in two of the fastest-changing industries in America — Healthcare and Technology. We move quickly to design tools and protocols based on customer and industry feedback. Thriving in an environment of change and continuous improvement is essential for every team member. Dynamic roles – We are a small, tight-knit team tackling complex challenges in an entrenched industry. All team members contribute to company protocols, provide product feedback, and think critically about our processes and care model. High expectations – Brook has big goals for the future, and we expect dedication, accountability, and positive collaboration from our team to achieve them. This position is not eligible for relocation or visa sponsorship. Candidates must live within a commuting distance from the office. This is a hybrid role, onsite in the office required weekly along with remote work. Brook is as focused on our employees’ health as we are on that of our patients. Our Benefits program reflects that. We recognize that health does not just mean physical health, but mental and financial health as well. We make every effort to cover all those areas in our plan offerings. Benefits at Brook Health In addition to meaningful work in a mission-driven company, Brook offers a comprehensive benefits package designed to support the medical, financial and mental health wellbeing of our employees and their families. Healthcare Coverage Employee & Child(ren): Brook pays 100% of premiums for full-time employees and their child or children for Medical, Dental, and Vision coverage. This means there are no paycheck deductions for you or your child(ren). Spouse/Domestic Partner: Brook contributes 50% of premiums for coverage of a spouse or domestic partner. HSA Contribution: Employees who enroll in our HSA-eligible medical plan receive a Brook-funded contribution to help cover medical expenses such as deductibles, prescriptions, and office visits. Medical Concierge: Brook provides a concierge service to help employees and their families manage healthcare needs like claims, referrals, and care coordination. Mental Health & Wellbeing Mental Health Support: Brook supplements the mental health coverage included in our medical plan with additional resources. Employees have access to free therapy sessions through Spring Health, providing confidential, professional support when it’s needed most. Flexible PTO: Our PTO program is truly flexible — no accruals and no preset limits. You and your manager decide what’s reasonable, so you can take the time you need to recharge. In addition, we provide dedicated sick time to support your health and well-being, and a generous holiday schedule that ensures time to rest and celebrate with family and friends. Financial Wellness & Security Income Protection: Brook provides Short-Term and Long-Term Disability insurance to all full-time employees, helping replace income during an illness or injury. Short-Term Disability works alongside any state or insurance benefits and Brook coverage to provide added financial support while you’re away from work. Life Insurance: Brook provides company-paid life insurance equal to one times salary, up to a set maximum. 401(k) Retirement Savings: All employees (full-time and part-time) are automatically enrolled in our 401(k) plan. Brook provides a company match to help employees grow their retirement savings. Emergency Savings Account (ESA): Brook helps employees build financial resilience by supporting contributions to an emergency savings account. Brook matches a portion of employee contributions, helping the fund grow faster. The account is completely flexible — you decide what qualifies as an emergency and how to use the funds. Recognition & Community Employee Referral Bonus: Great people know great people. When you refer a candidate who is hired, you’ll receive a referral bonus. Brook Inc is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. Brook does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, marital status, age, non-disqualifying physical or mental disability, national origin or ethnic origin, military service status, citizenship or any other protected characteristic covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Responsibilities

The Director, Nursing and Clinical Services is responsible for driving excellence and culture across Brook’s clinical operations, overseeing the Nursing Care Delivery and Tele-Nutrition teams. This role involves leading the transition to a tech-enabled care model while ensuring high-quality care and professional growth for the teams.