Director of Administrative Operations at Lifeworks: Autism Services

Shaker Heights, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Assessments, Compliance Management, Regulatory Requirements, Workflow Guidelines, Administrative Protocols, Cross-Department Coordination, Workforce Development Strategy, Staff Retention, Hiring Oversight, Mandatory Training Compliance, Financial Review, System Integration, EHR Optimization, Risk Management, Stakeholder Relations, Program Development

Industry

Non-profit Organizations

Description

Benefits: At Lifeworks, we prioritize our employees and their wellbeing. We provide competitive benefit options to our employees and their families, including domestic partners and pets. Our offerings include: Comprehensive health and Rx plans, including a zero-cost option. Wellness program including free preventative care Generous paid time off and holidays 50% tuition reduction at Case Western Reserve University for the MNO and MSW programs Defined benefit pension plan 403(b) retirement plan Pet insurance Employer paid life insurance and long-term disability Employee Assistance Program Support for continuing education and credential renewal Ancillary benefits including: dental, vision, voluntary life, short term disability, hospital indemnity, accident, critical illness Flexible Spending Account for Health and Dependent Care Qualifications: Education: Bachelor’s degree required; Master’s degree preferred. Licensure: None. Skills/Competencies: Ability to manage elements of business administration. Independent Judgment: Demonstrate ability to perform job responsibilities with a high degree of initiative and independent judgment. Interpersonal Communication: Communicates clearly using verbal, nonverbal, and written skills in a professional context; demonstrates clear understanding and use of professional language. Problem-Solving & Decision-Making: Recognizes problems and responds appropriately; gathers information and sorts through it to identify and address root cause issues; makes timely decisions. Knowledge of Autism Spectrum Disorder: Understands key characteristics of Autism Spectrum Disorder and applies knowledge when engaging, prompting, and supervising clients. Cultural Competency: Demonstrates awareness, sensitivity and skills in working professionally with diverse individuals, groups and communities who represent various cultural and personal background and characteristics. Experience: Combination of education, training and/or experience in working with individuals with autism spectrum disorders. Management and program development experience required. Experience working with individuals with Autism Spectrum Disorder. Experience training employees. Experience managing programs or systems that are regulated by state or federal systems. Agency Summary: Lifeworks is a nonprofit organization dedicated to ensuring that individuals with autism lead healthy and enriched lives by providing essential clinical services across the lifespan. Founded in 2013, Lifeworks provides residential, vocational, and educational opportunities for adults throughout Northeast Ohio with a diagnosis of autism. Among its array of services, the agency offers behavioral health and Applied Behavior Analytic services for individuals of all ages who are on the spectrum. Position Summary: The Director of Administrative Operations is jointly responsible for all aspects of operations in and among the Lifeworks divisions, along with their corresponding senior leaders across all services. The Director of Administrative Operations provides senior‑level leadership in designing, implementing, and optimizing the administrative systems that support high‑quality service delivery across the entire agency. This role oversees agency‑wide operational infrastructure, workforce development systems, compliance frameworks, and cross‑department coordination. Serving as a strategic partner to executive leadership, the Director leads initiatives that strengthen organizational capacity, streamline administrative workflows, and enhance staff competency and retention. The Director of Administrative Operations develops and maintains relationships with Wingspan Care Group leaders, as well as internal and external stakeholders to ensure positive outcomes for Lifeworks workforce and service recipients. Responsibilities Include: Conduct organizational assessments to identify system needs, operational gaps, and opportunities for process improvement. Understand each divisions requirements for service provision in order to ensure that all compliance and regulatory requirements continue to be maintained through ongoing practices, workflows, and are supported by administrative functions or efficiencies. Oversee the creation and maintenance of standardized documentation practices, workflow guidelines, and administrative protocols as identified through monitoring. Participate in Agency‑wide initiatives requiring collaboration across HR, Finance, Risk Management, IT, Development, and program leadership. Maintain communication structures that promote transparency, efficiency, and shared accountability across departments. Partner and coordinate with Human Resources on the following items: Implementing and monitoring a comprehensive agency‑wide workforce development strategy, including onboarding, competency‑based training, mentorship, and career pathways; Establishing and maintaining agency‑wide training standards, including autism‑specific competencies and regulatory requirements; Contributing to initiatives to improve staff retention, job satisfaction, and professional growth across all programs; Helping to maintain oversight and coordination of hiring for applicable divisions, as needed; Ensuring that all employees complete all mandatory trainings, in accordance with state regulations; and Tracking and monitoring compliance with staff records, including but not limited to, privileging, evaluations, competencies, driving privileges and trainings, and certifications. Partner and coordinate with Finance on the following items: Enhancing understanding of funding, billing practices, client benefits and personal finances to ensure workflow fulfill requirements and best practice for all stakeholders; and Reviewing Agency profit and loss statements to inform department level decision making to improve outcomes for individual service recipients and monitor spending practices. Implementing new processes when applicable. Partner and coordinate with the Risk Management, Compliance, and IT functions on the following items: Assisting in integration and optimization of administrative systems, including EHR, scheduling platforms, training systems, and data reporting tools; Acting as a partner for health care initiatives including, but not limited to, EHR, medication administration training, documentation, continuing education, recordkeeping, processing of appointments, and pharmacy related activities; Providing oversight of nursing functions that fulfill above requirements, as needed; Participating in regular Wingspan meetings to represent the agency’s interests as it relates to PI Committee, EOP, and UI/MUI reviews; and Maintaining oversight and completion of MUI/UI reporting for applicable divisions, as needed. Partner and coordinate with the Facilities function on the following items: Participating in regular Wingspan meetings to represent the agency’s interests as it relates to Environment of Care, Infection Control, EOP, and OSHA; Implementing and monitoring assigned action steps across applicable divisions; and Conducting regular walkthroughs to ensure all facilities are exceeding standards to provide services to all services recipients and ensuring staff needs are met. Partner and coordinate with the Development function on the following items; Representing the agency in high‑level partnerships with county boards, state agencies, residential providers, and community stakeholders; Collaborating with Development to support community engagement, outreach, and agency visibility; and Serving as a strategic liaison to external partners to advance agency initiatives and strengthen service.

Responsibilities

The Director of Administrative Operations is jointly responsible for all operational aspects across Lifeworks divisions, providing senior-level leadership in designing, implementing, and optimizing administrative systems to support high-quality service delivery agency-wide. This role oversees operational infrastructure, workforce development, compliance frameworks, and cross-department coordination while serving as a strategic partner to executive leadership.