Director of Agency Operations & Growth at CNS Companies

Lititz, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Agency Operations, System Implementation, Process Improvement, Cross-Selling, Carrier Relationship Management, Underwriting Strategy, Leadership, Team Development, Strategic Execution, Growth Initiatives, Agency Management System, Commercial Lines, Personal Lines, Client Retention, Pipeline Management, Account Rounding

Industry

Truck Transportation

Description

Description Location: Lititz, PA (This is not a remote position) Job Type: Full-Time CNS Companies is a growing portfolio of specialized businesses united by one purpose: helping companies stay compliant, reduce risk, and grow with confidence. With deep roots in transportation and expanding expertise across industries, we deliver integrated, expert-led services through our five divisions—Compliance Navigation Specialists, CNS Licensing Center, CNS Occupational Medicine, CNS Insurance, and CNS Driver Training Center. We’re known for our personal touch, client-focused solutions, and a culture built on professionalism, integrity, and servant leadership. Whether supporting fleet safety, navigating regulatory requirements, protecting employee health, or delivering business-critical training, our teams work side by side with clients to solve real challenges. If you're passionate about meaningful work, growth-minded teams, and making a difference across industries—we want to hear from you. Join CNS Companies and be part of a people-first organization where your expertise matters. Learn more about CNS Companies here: https://www.cns-companies.com/about-us/ We are a growing insurance agency with a strong trucking insurance foundation, looking for a Director of Agency Operations & Growth to help take us to the next level. We are seeking a hands-on, entrepreneurial leader who can improve operations, build scalable systems, drive cross-selling across divisions, and strengthen carrier relationships. This role will directly impact agency growth across trucking, commercial, and personal lines This is a leadership-track position with a clear path to VP of Operations. Key Responsibilities Agency Operations & Systems Oversee daily agency operations to ensure efficiency, consistency, and high service standards Develop, implement, and improve workflows, systems, and operational processes Manage and optimize the agency management system and operational technology Identify inefficiencies and implement scalable solutions to support growth Growth Across Divisions Help lead continued growth in trucking insurance (core business) Support expansion into additional commercial lines and personal lines Build processes and structure to support new lines of business Work closely with producers to improve pipeline, close ratios, and overall performance Cross-Selling & Client Retention Develop and implement strategies to increase cross-selling across divisions Work with internal teams to identify opportunities within the existing book of business Create systems that encourage referrals between departments Help improve client retention through better service processes and account rounding Carrier Relationships Build and maintain strong relationships with carrier partners and underwriters Identify new carrier opportunities and help expand market access Assist in negotiating programs, production goals, and underwriting strategies Ensure alignment between agency operations and carrier expectations Leadership & Team Development Lead and support service staff, marketing/quoting personnel, and operational team members Establish accountability and performance expectations across teams Train and mentor team members on systems, workflows, and best practices Foster a culture focused on growth, efficiency, and client service Strategic Growth & Execution Partner with ownership to identify and execute growth initiatives Bring an entrepreneurial mindset to solving problems and identifying opportunities Help position the agency for its next stage of growth First-Year Success Priorities Improve and streamline operational workflows across the agency Strengthen quoting and marketing processes to support producers Implement effective cross-selling systems across divisions Support continued growth in trucking while building structure for other lines Strengthen and expand key carrier relationships Requirements Required 5+ years of experience in insurance agency operations, leadership, or management Strong understanding of commercial lines and/or personal lines insurance Experience working with agency managements systems or the ability to showcase past out of industry learning that demonstrates the ability to learn technical aspects quickly Proven ability to improve processes, systems, or operational workflows Strong leadership, communication, and organizational skills Ability to balance hands-on execution with strategic thinking Preferred Experience with trucking or transportation insurance Insurance license (or ability to obtain) Experience supporting or working alongside sales teams/producers Experience building or scaling agency operations Education Bachelor’s degree in business, finance, or related field preferred Equivalent experience in insurance agency operations or leadership will be strongly considered in place of formal education Ideal Candidate Traits We are looking for someone who is: Entrepreneurial and growth-minded Hands-on and willing to roll up their sleeves Systems and process oriented Comfortable working across both operations and sales teams Strong at building relationships with both clients and carrier partners Able to identify opportunities and execute on them Compensation & Growth Opportunity Competitive salary based on experience Performance-based bonus tied to growth and operational improvements Benefits package available This role has a clear pathway to a Vice President of Operations position for the right candidate who demonstrates leadership and impact. Who This Role Is Ideal For An experienced agency operations leader ready to take the next step A high-performing account manager or producer who has moved into leadership Someone who enjoys building systems, improving processes, and driving growth

Responsibilities

This leadership role involves overseeing daily agency operations, developing scalable systems, and driving growth across trucking, commercial, and personal lines insurance. Key duties include improving workflows, managing technology, building cross-selling strategies, and strengthening carrier relationships.