At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
As the Director of AI Systems, you will be the catalyst for Klaviyo’s internal AI transformation, building a formal CoE from the ground up. Reporting to the Director of IT, you will establish the vision, strategy, and governance framework to embed artificial intelligence and intelligent automation across our global operations. This is a pioneering role focused on moving beyond experimentation to deployment at scale. Your mission is to drive measurable operational leverage, democratize AI capabilities securely, and fundamentally enhance how Klaviyo operates as it scales.

GET TO KNOW KLAVIYO

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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• Build the AI Center of Excellence: Develop, evangelize, and own the strategic roadmap for AI and automation. Create a centralized function that provides expertise, governance, and tools to the entire organization.
• Drive High-Value Use Cases: Partner with senior leaders across the business to identify and execute on a portfolio of high-ROI AI initiatives, focusing on AIOps, generative AI for productivity (e.g., knowledge management, content creation), and hyperautomation for back-office processes.
• Architect the AI Platform & Governance: Lead the end-to-end selection and implementation of AI platforms. Crucially, you will design and implement a robust governance framework covering data usage, model validation, security, and responsible AI principles.
• Quantify and Communicate Business Value: Define a rigorous set of KPIs to measure the business impact, ROI, and adoption of all AI initiatives. Create a clear narrative around value creation for executive stakeholders.
• Manage the AI Investment Portfolio: Own the “buy vs. build” analysis for AI tooling and manage the portfolio of AI investments to ensure alignment with business priorities and financial objectives.
• Serve as Klaviyo’s central subject matter expert on applied AI. Demystify the technology and inspire the organization by showcasing the art of the possible.