SUMMARY/OBJECTIVE

The Director of Auction Accounts is responsible for managing the Auction Account Representatives. This person will oversee Remarketing and auction procedures to ensure that they are carried out according to established policies, train and develop subordinate managers and coordinate projects and department initiatives. The Director will recommend changes to procedures, prepare periodic reports on department performance, and distribute auction assigned workload while ensuring compliant, efficient, and effective completion of client-assigned workload.

EDUCATION AND EXPERIENCE

• Bachelor’s degree or higher, in business related field required (or applicable experience) preferred
• 3 years previous supervisory/management experience preferred
• 10 years in auto-finance, Auto Sales, Auto Auction, or Fleet Management preferred

PHYSICAL REQUIREMENTS

This position is indoors. Must be able to sit at a computer terminal for an extended period. May be asked to lift approximately 25 lbs. Exposure to moderate noise and light, i.e., business office with computers, phone, printers, light foot traffic.

ESSENTIAL FUNCTIONS

• Maintain a thorough understanding of the entire Remarketing Department including key performance indicators (KPIs) and client-specific service level agreements (SLAs)
• Implement initiatives to ensure continuous improvement of department KPIs, compliance and SLA adherence, internal controls, client satisfaction and profitability of the department
• Coach and develop subordinate managers / team leaders, ensuring consistent application of best practices in all facets of employee management
• Assist with employee performance evaluations, corrective action, and other coaching and development activities as needed
• Ensure policies and procedures for all functions within the department exist, are accurate, and are adhered to by all staff members
• Partner with applicable functional support business groups (finance, project management, analytics, IT, HR, etc.) as needed to ensure company objectives are met
• Support executive management as directed. Support company-wide initiatives related to strategic vision, company culture, and employee engagement
• Assist in reviewing accuracy of repo agent storage invoices on remarketing vehicles.
• Develop procedure manuals for department and ensure they are kept up to date.
• Develop a working strategy with the sales team to prospect for new clients while working on client relationships with existing clients
• Ensure Remarketing is up to date on all new IT innovations and Industry enhancements to Remarketing Processes
• Track and report out tracking on Targets/Goals to VP of Remarketing
• Work with Director of Dealer sales and Dealer Team for efficiencies and auction scorecards
• Monthly report out to client relations team
• Conduct weekly team calls to discuss goals, targets and issues

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.