Director of Automotive Aftersales Quality SME at Upstream Security

, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

17 Jan, 26

Salary

0.0

Posted On

19 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Automotive Industry Expertise, Warranty Analytics, Connected Vehicles, Software-Defined Vehicles, Vehicle Telemetry Analytics, OEM Quality, Field Investigations, Root Cause Analysis, Supplier Quality Management, Data Analytics, AI Platforms, Customer Engagement, Thought Leadership, Communication Skills, Presentation Skills, Problem Solving

Industry

Computer and Network Security

Description

Description Upstream is the leading AI platform, purpose-built for connected vehicles and smart mobility. By harnessing the power of ML and AI, we help automakers fast-track after-sales vehicle quality and secure their fleets. We seek a seasoned automotive industry expert to serve as Upstream’s subject-matter expert in after-sales vehicle quality or connected vehicle warranty analytics. This pivotal role will drive thought leadership, influence our go-to-market strategy, and serve as a trusted advisor with strategic customers and internal stakeholders. The ideal candidate brings deep experience in OEM quality, understands the automotive and Tier-1s supply chain, field investigations related to warranty claims and recall campaigns, hands-on experience related to connected vehicles, software-defined vehicles and vehicle telemetry analytics, as well as a passion for AI and innovation. This role is full-time and is US-based, east coast, with a preference to Metro Detroit area. Responsibilities Strategic Industry Expertise Serve as the internal go-to expert for the latest automotive trends, warranty claim lifecycle, recall analysis, product feedback, and sales opportunities. Support product teams with market insights and technical validation of new quality-related use cases, early detection capabilities, as well as internal field quality systems and processes. Go-to-Market and Customer Engagement Collaborate with Sales, Marketing, and Product teams to shape messaging, positioning, and engagement strategies for lighthouse accounts. Engage directly with OEM executives, after-sales experts and partners to communicate, evangelize, respond to RFPs, and support Upstream’s go-to-market activities. Thought Leadership & Evangelism Represent Upstream as an industry expert at global events, conferences, webinars, and executive workshops. Develop and deliver compelling presentations, blogs, whitepapers, and other content to position Upstream as a trusted partner for automotive quality and innovation. Contribute to the design and delivery of customer workshops, proofs-of-value, and solution roadmaps. Requirements 7+ years of experience in an after-sales role in an OEM or an automotive BU at a tech/consulting vendor focused on after-sales quality, customer satisfaction, or warranty/recalls. In-depth understanding of after-sales vehicle quality strategies, warranty analytics, root cause analysis, OTA campaigns, countermeasures and supplier quality management. You earn trust, build trust, and maintain trust Ownership: Operates with a company-wide mindset, consistently stepping up to solve problems and drive impact beyond their immediate scope. Trusted Advisor: Strong grasp of evolving industry trends: connected vehicles, SDVs, deep hands-on experience with existing EV and future zonal architectures, and deep dive into each of the car systems. A strong network across the automotive ecosystem. Proven experience working with or alongside data analytics or AI-driven platforms is advantageous. Proven ability to work independently and effectively in a fast-paced environment. Highly self-motivated and proactive, with a strong sense of ownership and the ability to drive initiatives independently. Proven experience speaking at industry events or representing companies in executive-level conversations. Exceptional communication and presentation skills in English - written, verbal and powerpoint.

Responsibilities

The Director of Automotive Aftersales Quality SME will serve as Upstream’s subject-matter expert in after-sales vehicle quality and connected vehicle warranty analytics. This role involves driving thought leadership, influencing go-to-market strategies, and engaging with strategic customers and internal stakeholders.