As Director of Business Development – Security, you’ll lead Radius Security’s growth in current markets and expansion to new ones.
Richmond, BC
Full-time, Permenant
Position Details
As the DIRECTOR OF BUSINESS DEVELOPMENT – SECURITY, you’ll play a key leadership role in driving the growth of Radius Security (Canada) across our current market and into new territories. Focused on strategic expansion, you will lead efforts to secure new contracts for Interior (Intrusion, Access Control, Interior Monitoring) and Exterior Security Services (Remote Guarding, Anti-Loitering, Flood Detection) and future service offerings developed through innovation and market insight.
You’ll partner closely with Operations to ensure we deliver on our promises, assist in the development and training of our Sales team in achieving their sales goals, and support our inside sales support team in supporting positive customer experiences and retention. Your leadership will help ensure Radius Security is not only competitive— but top of mind in the security space.
This is more than a traditional sales leadership role — it’s an opportunity to elevate the life safety experience for our customers, lead strategic collaboration across teams, and play a key role in shaping the future of our Security Services division. You’ll help us strengthen long-term relationships and deliver consistent, value-driven solutions that align with our mission to create customers for life — through trust, performance, and care.
JOIN US TO BUILD TRUST, GROW THE MARKET, AND HELP MAKE RADIUS SECURITY A NAME SYNONYMOUS WITH SAFETY, SERVICE, AND EXCELLENCE.
Incentives
- JOB STABILITY WITH PURPOSEAs an essential service provider, we proudly continued supporting our communities throughout the pandemic—and we’re still growing. With consistent year-over-year expansion and exciting plans ahead, you’ll be joining a company with a strong foundation and a bright future.
- FLEXIBLE WORK OPTIONSEnjoy the freedom to structure your workday in a way that suits you—whether from home, in the office, or a blend of both—so you can maintain productivity while supporting your well-being.
- COMPREHENSIVE BENEFITS PACKAGEWe offer extended health and dental coverage, RRSP matching, a Monthly Profit-Sharing Bonus, an Employee & Family Assistance Program, charitable donation matching, and even a bonus stat holiday on Boxing Day.
- GROWTH & DEVELOPMENTWe’re invested in your growth. From internal coaching to paid externaltraining, we offer opportunities to build your skills and advance your career.
- A CULTURE THAT CELEBRATES FUNFrom pub nights and virtual game sessions to team outings and communityvolunteer events, we believe in creating space to connect, recharge, and havefun as a team.
- EMPOWERED TO MAKE A DIFFERENCEYour ideas matter. We love when team members bring forward fresh perspectivesand get to see their initiatives make an impact. Speak up, take ownership, andhelp shape how we grow.
- CONVENIENT & SCENIC LOCATIONOur office is steps from the river, with walking paths perfect for a refreshinglunch break. We’re also just minutes from the Queensborough shopping center.
- PROUDLY COMMUNITY-ROOTEDOur brand is trusted, respected, and recognized in the communities we serve. When you work with us, you’re part of something people believe in—and are proud to represent.
Job Description
Lead and Develop a High-Performing Sales Team
- Build and mentor a passionate, results-driven sales team aligned with the “Customers for Life” vision
- Provide coaching, support, and performance management to help team members meet individual and team revenue goals, including accountability to leading indicators.
- Conduct regular one-on-ones, performance check-ins, and accountability meetings using company platforms
- Develop a strong second-in-command to support succession planning and leadership continuity
- Oversee ongoing training and development of new and seasoned sales reps and the account management team
Drive Sales Growth and Revenue Achievement
- Oversee sales strategies that support annual revenue targets across our Interior and Exterior Security Product Lines
- Oversee quoting to ensure proposals are profitable, accurately scoped, and well-qualified.
- Secure favorable outcomes by leading strategic client negotiations that balance value creation and long-term relationship building.
- Lead and/or attend client meetings to conduct account reviews, gather feedback, and deepen understanding of their evolving needs.
- Collaborate with leadership to develop annual budgets and forecasts aligned with organizational objectives, and hold the team accountable to meeting gross profit and expense targets
Expand Market Presence and Strategic Business Development
- Identify and grow new verticals while expanding offerings to existing customers
- Innovate service offerings and cross-selling strategies with the Leadership team that deepen customer relationships and increase share of wallet
- Collaborate with the Research & Development team to provide market insights and assess emerging technologies and products that can strengthen and expand our service offerings.
- Proudly represent Radius at industry events, networking functions, and client-facing activities to strengthen brand awareness and uncover growth opportunities
- Collaborate with Marketing on campaigns and messaging to support Security Services business development
Strengthening Customer Retention and Account Management
- Develop and lead a proactive retention program targeting at-risk accounts in collaboration with Sales and Client Relations teams
- Monitor and report on client attrition trends, identifying causes and creating action plans to reduce turnover
- Support direct reports in identifying and addressing shifting market dynamics that may affect customer loyalty
Champion Company Culture and Cross-Functional Collaboration
- Promote a value-over-price mindset focused on service experience & customer relationships
- Promote a strong, engaged, and safety-focused team culture centered on Radius DNA fundamentals
- Foster productive relationships with internal stakeholders across Operations, Finance, and other business units
- PLEASE NOTE: this is not an exhaustive list and other responsibilities may be required.
Requirements
Minimum 5 YEARS OF SENIOR SALES LEADERSHIP EXPERIENCE, with a proven track record of:
- BUILDING, LEADING, AND INSPIRING HIGH-PERFORMING SALES TEAMS, fostering a culture of accountability, collaboration, and results.
- Coaching and developing sales talent (both new and seasoned sales reps).
- Driving strategic sales business plans with an entrepreneurial approach.
- Expanding into new markets and geographies.
- Contributing to marketing strategies and go-to-market plans.
- Reviewing contracts and qualifying leads effectively with the team.
- Strong business acumen with the ability to SCALE REVENUE FROM $20M TO $50M over the next 5–7 years.
- Relationship-Driven, excellent NETWORKING AND RELATIONSHIP-BUILDING skills, both internally and externally.
- Creating retention programs driving long-term customer partnerships.
- Experience collaborating cross-functionally to create BUNDLED SERVICE OFFERINGS, increase share of wallet, and partner with executive leadership to drive growth.
Strong presence in client-facing settings, including:
- Trade shows.
- Industry networking events.
- Client meetings, presentations, and lunch & learns.
Solid FINANCIAL & BUSINESS ACUMEN, including the ability to:
- Set and manage budgets.
- Analyze sales performance.
- Drive revenue growth and margin improvement.
- Optimize sales-related expenses.
- EXPERIENCE IN A SERVICE-BASED INDUSTRY is a strong asset, especially in organizations focused on VALUE-BASED SELLING and long-term client partnerships.
- Comfortable navigating Microsoft Office and CRM/sales systems to pull reports and analyze data to make informed decisions.
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