VALUE OF THE ROLE

As the Director of Business Development – Security, you’ll play a key leadership role in driving the growth of Radius Security (Canada) across our current market and into new territories. Focused on strategic expansion, you will lead efforts to secure new contracts for Interior (Intrusion, Access Control, Interior Monitoring) and Exterior Security Services (Remote Guarding, Anti-Loitering, Flood Detection) and future service offerings developed through innovation and market insight.
You’ll partner closely with Operations to ensure we deliver on our promises, assist in the development and training of our Sales team in achieving their sales goals, and support our inside sales support team in supporting positive customer experiences and retention. Your leadership will help ensure Radius Security is not only competitive— but top of mind in the security space.
This is more than a traditional sales leadership role — it’s an opportunity to elevate the life safety experience for our customers, lead strategic collaboration across teams, and play a key role in shaping the future of our Security Services division. You’ll help us strengthen long-term relationships and deliver consistent, value-driven solutions that align with our mission to create customers for life — through trust, performance, and care.

CORE AREAS OF RESPONSIBILITIES

Lead and Develop a High-Performing Sales Team

• Build and mentor a passionate, results-driven sales team aligned with the “Customers for Life” vision
• Provide coaching, support, and performance management to help team members meet individual and team revenue goals, including accountability to leading indicators.
• Conduct regular one-on-ones, performance check-ins, and accountability meetings using company platforms
• Develop a strong second-in-command to support succession planning and leadership continuity
• Oversee ongoing training and development of new and seasoned sales reps and the account management team

Drive Sales Growth and Revenue Achievement

• Oversee sales strategies that support annual revenue targets across our Interior and Exterior Security Product Lines
• Oversee quoting to ensure proposals are profitable, accurately scoped, and well-qualified.
• Secure favorable outcomes by leading strategic client negotiations that balance value creation and long-term relationship building.
• Lead and/or attend client meetings to conduct account reviews, gather feedback, and deepen understanding of their evolving needs.
• Collaborate with leadership to develop annual budgets and forecasts aligned with organizational objectives, and hold the team accountable to meeting gross profit and expense targets

Expand Market Presence and Strategic Business Development

• Identify and grow new verticals while expanding offerings to existing customers
• Innovate service offerings and cross-selling strategies with the Leadership team that deepen customer relationships and increase share of wallet
• Collaborate with the Research & Development team to provide market insights and assess emerging technologies and products that can strengthen and expand our service offerings.
• Proudly represent Radius at industry events, networking functions, and client-facing activities to strengthen brand awareness and uncover growth opportunities
• Collaborate with Marketing on campaigns and messaging to support Security Services business development

Strengthening Customer Retention and Account Management

• Develop and lead a proactive retention program targeting at-risk accounts in collaboration with Sales and Client Relations teams
• Monitor and report on client attrition trends, identifying causes and creating action plans to reduce turnover
• Support direct reports in identifying and addressing shifting market dynamics that may affect customer loyalty

Champion Company Culture and Cross-Functional Collaboration

• Promote a value-over-price mindset focused on service experience & customer relationships
• Promote a strong, engaged, and safety-focused team culture centered on Radius DNA fundamentals
• Foster productive relationships with internal stakeholders across Operations, Finance, and other business units

*Please note: this is not an exhaustive list and other responsibilities may be required.