Director of Care (DOC) - Clinical - Lakeside at Extendicare

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

10 Jul, 26

Salary

140000.0

Posted On

11 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Clinical leadership, Long-term care management, Regulatory compliance, Quality improvement, Staff management, Resident care planning, Risk management, Budgeting, Electronic health records, Interdisciplinary collaboration, Communication, Problem solving, Data analytics, Customer service, Strategic planning, Mentorship

Industry

Hospitals and Health Care

Description

Job Description Role Description: Director of Care Mission As the Director of Care, you will contribute to Extendicare’s purpose of Helping People Live Better by leading a high‑performing team dedicated to ensuring all residents receive the care they need. The Director of Care (DOC) is a highly skilled and compassionate leader who guides the care team in delivering exceptional, resident‑centered care in a long‑term care home. The DOC manages all aspects of care operations, ensuring best practices aligned with Extendicare standards, Accreditation requirements, and provincial regulations. A key responsibility is leading and inspiring an engaged team of care professionals to provide an excellent resident experience. Building trusting relationships with residents and families is essential to resident satisfaction and to achieving our mission of providing people with the care they need, wherever they call home. Key Outcomes Serve as a strong advocate for resident safety and continuous quality improvement. Achieve high resident and family engagement—as measured through Experience Survey results—by caring for each person as we would our own family. Consistently meet or exceed all quality and clinical indicators through effective execution of required clinical programs. Foster a positive culture and employee experience, resulting in increased employee engagement year over year. Ensure compliance with regulatory requirements related to resident care plans, organizational standards, policies, and procedures. Key Responsibilities Cultivate Lead the resident care team by providing daily guidance and fostering a collaborative, high‑performing work environment that promotes accountability, retention, and an exceptional employee experience. Train Ensure all care staff receive required education for effective role performance and ongoing professional development. Financial Stewardship Manage the care staffing complement according to Extendicare’s model of care and provincial/legislated hours of care. Support financial management, including budget preparation and variance analysis for the nursing department. Comply Monitor and ensure compliance with healthcare regulations, licensing requirements, accreditation standards, and labour and employment standards, including timely investigations and action planning. Risk Management Identify and manage resident issues as they arise, mitigating clinical risks and ensuring immediate action on critical incidents in accordance with regulatory requirements. Customer Service Apply a customer‑service mindset by responding to feedback (complaints, recognition, or suggestions) from residents, families, vendors, and team members with empathy and acknowledgment. Resident Care Oversee resident assessments and care planning processes to ensure personalized care plans that reflect resident preferences. Collaborate Work actively with the leadership team and liaise with care staff, residents, and families to deliver and optimize resident care. Improve Implement quality improvement initiatives that enhance resident safety, wellness, and satisfaction, always striving for better outcomes. Strategic Planning Develop operational plans related to clinical operations and staffing that support home‑level strategic priorities and enhance resident care. Community Partnership Engage with vendors on quality initiatives and training requirements, and collaborate with community health partners to support resident care. Values Alignment Uphold and promote Extendicare’s Mission, Vision, Values, and philosophy regarding ethics, morality, and integrity. Qualifications Bachelor's degree in Nursing; Master’s degree preferred. Current, unrestricted registration as a Registered Nurse with the applicable provincial licensing body. Minimum 5 years of nursing experience, plus at least 2 years in a leadership role within long‑term care or another health care setting. Working knowledge of long‑term care regulations, standards, and best practices. Demonstrated leadership, communication, and interpersonal skills. Ability to work collaboratively with interdisciplinary teams and build positive professional relationships. Proven ability to implement quality improvement initiatives and achieve positive resident outcomes. Proficiency with electronic health records (EHR) systems and related technology. Core Competencies (included for posting only) Business Knowledge Industry/Regulatory Knowledge Program Administration People Management Customer Service Priority Management Attributes of an Effective Leader Strategy Development: Understands organizational strategy and sets priorities to drive results. Self‑Motivated and Results Driven: Takes ownership and holds self and others accountable for high‑quality, timely, and cost‑effective outcomes. Collaboration: Inspires teamwork, works effectively with others, and positively influences outcomes. Effective Communication: Actively listens, respects all perspectives, and communicates clearly. Problem Solving: Identifies and resolves issues even beyond the defined role scope. Builds High‑Performing Teams: Develops individuals and teams through feedback, coaching, and continuous learning. Data Analytics & Continuous Improvement: Uses data to measure performance and implement solutions that drive improvement. What Extendicare Has to Offer At Extendicare, teamwork creates an environment where everyone can reach their potential. We value each employee, promote equal opportunity for growth, and recognize achievements. As a valued member of our team, you can expect: Continuous mentorship, support for lifelong learning, and growth opportunities. Opportunities for advancement and career development within the organization. A rewarding and meaningful work experience that enriches your life and the lives of others. Employee and Family Assistance Program. Comprehensive benefits package. Extendicare is a leading provider of senior care services in Canada. Through our network of 123 owned and operated long‑term care homes and home health care operations serving more than 10,000 patients annually, we provide people with the care they need wherever they call home. Our workforce of 22,000 dedicated individuals is united by a commitment to quality care and a vision for a future where all Canadians have access to the care and support needed to live their best lives. Time Type Full time Compensation Details $110,000.00 - $140,000.00 We are dedicated to enhancing the quality of life for residents in our long-term care home. When you join us, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve. We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position. Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process. We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us. We are committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request. Extendicare is a leading provider of care and services for seniors across Canada. We deliver quality care to meet the needs of a growing seniors’ population. We also provide management and consulting support through a range of services, including recruitment and building strong, qualified teams, to a network of independently owned long-term care and retirement homes. Our Mission “Helping People Live Better.” We help our residents and clients live better by promoting quality of life. We create remarkable moments through highly engaged and motivated team members. Stakeholders know this because we continuously measure, improve and publicly share our performance. Our Vision Our vision is to be the best senior care and services company in Canada. Our Values At Extendicare, we value our customers and our team who cares for them. We are committed to treating them with dignity and respect in an atmosphere of compassion. As health care professionals, we take pride in being responsive to the needs of those who rely on us. Customer Satisfaction. We strive to provide care and services to our customers which exceed their expectations. Excellence. We believe aspiring to excellence leads to continuous quality improvement in our provision of care to residents. Respect. We value each employee, encourage equal opportunity for growth and recognize achievement. Integrity. We believe in honesty and fairness in our relationships with others. Accountability. We believe we are accountable for the quality of services we provide to our customers. Communication. We listen to each other and foster open and honest communication. Teamwork. We believe that working as a team creates an environment that allows us to reach our potential. Environment. We believe that environmental issues should be integrated into business decisions that promote environmental protection, preservation, safety and a homelike atmosphere.

Responsibilities

The Director of Care manages all clinical operations, ensuring compliance with provincial regulations and organizational standards while leading a high-performing team. They are responsible for fostering a positive culture, overseeing resident care plans, and driving continuous quality improvement to enhance resident satisfaction.