Director of Care Services at Kisco Senior Living

Carlsbad, California, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

125000.0

Posted On

20 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Coaching, Interpersonal Skills, Communication Skills, Analytical Thinking, Problem-Solving, Care Services Regulations, Budget Management, Staffing, Operational Systems, EHR Systems, Care Management Software, Resident Satisfaction, Talent Management, Training, Mentoring

Industry

Hospitals and Health Care

Description

Job Description The Director, Care Services provides leadership, operational oversight, and clinical support for Assisted Living and Memory Care departments within an assigned portfolio of communities. This role offers a blend of remote and on-site engagement, regularly traveling to communities to provide hands-on coaching, training, and operational support. This position is based in Colorado, candidates must live or be willing to relocate to Colorad. Frequent in-state and out-of-state travel to various Kisco communities required up to 50%. Essential Job Functions Operational Leadership & Community Support Provide coaching, guidance, and support to onsite care leadership, including labor management, staffing strategy, and acuity-based resource allocation. Conduct operational reviews and evaluate Leading Indicators to identify opportunities for cost optimization, revenue performance, and best-practice adoption. Deliver on-site support, training, and interim leadership coverage as needed. Assist with the planning and successful opening of new communities, ensuring proper implementation of care services and systems. Compliance, Quality & Care Standards Ensure all care services meet or exceed state and federal regulations, industry standards, and company policies. Serve as a subject matter expert on care policies, labor management, EHR systems, care margin sustainability, and resident/associate experience. Develop, implement, and maintain policies, procedures, and standardized operating practices for care delivery, assessment, documentation, and billing. Support communities in achieving targets related to compliance, care margins, occupancy, and resident satisfaction. Team Development & Talent Management Train, mentor, and develop care managers, care coordinators, and departmental leaders. Ensure all care staff are trained and compliant with regulatory and company requirements. Partner with Executive Directors in recruitment, selection, onboarding, and retention of care team members. Develop and support initiatives that attract, develop, and retain high-quality care talent. Program Development & Innovation Drive ongoing care systems innovation; stay current with best-in-class care models and industry advancements. Support development and implementation of care-related technology and systems. Collaborate cross-functionally to design and execute operational strategies that support organizational success and growth. Share best practices across the organization to enhance care quality and associate engagement. Lead or support sustainability, renovation, and environmental improvement projects for care service areas. Stakeholder Engagement & Representation Create recognition opportunities for care innovations, best practices, and high-performing teams. Present at or attend industry events to promote the organization’s model and achievements. Review resident satisfaction trends and partner with communities to create and execute improvement plans. Collaborate with Dining Services to ensure appropriate assessment and delivery of special diets. Other Responsibilities Perform additional duties as required to support community and organizational success. Education & Experience Associate’s or bachelor’s degree in healthcare administration, nursing, or related field preferred. Minimum 5 years of healthcare management experience, including 5 years in a leadership role; multi-site leadership experience strongly preferred. Strong understanding of care services regulations and industry best practices. Proven experience managing budgets, staffing, and operational systems. Demonstrated success building partnerships and collaborating across departments. Ability to travel frequently to communities for on-site support. Knowledge, Skills & Abilities Strong leadership, coaching, and interpersonal skills. Excellent verbal and written communication skills. Ability to manage multiple priorities and meet deadlines. Analytical thinker with strong problem-solving abilities. Knowledge of Assisted Living and Memory Care operations, staffing models, and regulatory requirements. Experience working with EHR systems and care management software. Commitment to delivering high-quality care and exceptional resident experiences. Special Requirements / Certifications RN, LPN, or LVN licensure preferred, but not required. What's in it for me? (Great Question!) Competitive pay: $115,000-$125,000/ Yr. Based on Experience Healthcare Benefits including Vision & Dental Matching 401k Generous Time Off Rewards and Bonus Opportunities Continuous Training and Growth Opportunities What do we do? We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for over 30 years. All offers of employment are subject to satisfying our pre-employment process which includes: successfully passing a drug screen, TB Test and Background Check *Kisco Senior Living is an Equal Opportunity Employer

Responsibilities

The Director of Care Services provides leadership and operational oversight for Assisted Living and Memory Care departments, ensuring compliance with regulations and quality care standards. This role involves coaching and supporting onsite care leadership while driving innovation and program development across communities.