ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

ABOUT THE ROLE:

To raise efficiency and effectiveness of the day-to-day operation of the Catering Department while personally prospecting, selling, planning and servicing corporate and social business while maintaining FS standards and maximizing revenue/profit potential. This position will assume full responsibility for the operation of the Catering Department.

WHAT YOU WILL DO:

• Be a part of the pre-opening team!
• Day to day supervision of the Catering function. Including maintaining and monitoring the accuracy and effectiveness of all written communication from Catering Managers and Catering Coordinators. These procedures include but are not limited to: Menu and Event Proposals, Contracts, Banquet Event Orders, Catering Resumes, Daily Events Report, and Delphi Input Standards.
• Participate in the preparation and analysis of the Catering weekly financial forecast, pace reports, monthly production recap, and contribute to the Annual Marketing Plan and Budget as required.
• Actively prospect, handle inquiries, develop new business and maintain a portfolio of current ‘traced’ accounts to ensure a full pipeline and ultimately exceed Catering revenue targets.
• Finalize the requirements of personally produced bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event.
• Supervise the execution of banquet events and ensure client satisfaction at the outset of all events. Review all function space with appropriate banquet staff prior to event and find solutions to the inevitable challenges and glitches that arise while events are on property.
• Act as the liaison for all vendor/supplier related clients needs, (i.e. Audio Visual, Florists, Entertainment, Transportation, DMC, Off-site Locations etc)
• Maintain knowledge of resort facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments.
• Make timely and impromptu decisions, which balance client’s needs with the financial, safety and staffing goals of the resort.
• Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, planning visits and menu tastings.
• Assist with all inquiries within the sales, marketing and catering department, including assistance with high telephone volume and walk-in site inspections.
• Conduct performance evaluations and mentor for Catering Managers and Administrative Assistants. In addition, recommend the hiring, terminating, or disciplining of any Catering or Conference Services employee.
• Facilitate and monitor the training of new Event Managers/Catering Managers and Catering Coordinators.
• Maintain an understanding of Event Management and when required assume an active roll.
• In the absence of Event Management, host and ensure maximum effectiveness of Banquet Event Order Meetings, and Resume meetings,