at wagamama, food is life and we’re here to make every bite count. With over 165 restaurants across the UK (and growing fast) we’ve been dishing up vibrant, fresh asian inspired flavours since ‘92. It’s all about good food, good vibes, and good company
Were looking for a director of central operations to join us on our journey Ready to dive in and stir things up?

WHAT WE NEED |

an experienced central operations leader who is passionate about people, delivering the best service to our guests and colleagues, driving change improvements and delivering performance through setting high standards
you will be focused and accountable for internal communication, labour productivity, guest services, delivery operations and operational project support
we are looking for someone to challenge and govern labour productivity, scheduling, compliance and rota management for our restaurants
you will optimise performance through sales forecasting accuracy, compliance scheduling and cost management, ensuring our targets are achieved

• effectively support our restaurants through accurate planning, forecasting and resource management
• oversee communications, support and work with the wider team to ensure smooth running of internal communications which is consistent and aligns with the wider strategic goals
• constantly identify process improvements and implement new initiatives to the team, ultimately aiming to reduce costs, met SLA’s and drive workforce flexibility
• manage and accurately report work in progress (WIP) to the senior leadership team to ensure the business has an accurate forecast of works to be completed for each period
• drive operational excellence and continuous improvement of processes and performance management within and across teams
• regular review of guest issue resolution to ensure timely and quality handling, to drive improved guest satisfaction and reduce escalated complaints due to poor service
• have a strong guest comes first focus by being someone who can strongly portray the voice of the guest in terms of areas to improve their experience