Director of Client Engagement, Pharmacy Consulting Services at Brown & Brown Insurance

, , United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

150000.0

Posted On

25 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Pharmacy Benefit Consulting, PBM Account Management, Analytical Skills, Communication Skills, Contract Negotiation, Project Management, Client Relationship Management, Team Leadership, Problem Solving, Critical Thinking, Adaptability, Collaboration, Self-Motivation, Organizational Skills, Initiative, Time Management

Industry

Insurance Agencies and Brokerages

Description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. The Brown & Brown National Pharmacy Team (NPT) is a team of 200+ teammates from across Brown & Brown, including pharmacists, client service representatives, actuaries, analysts, data engineers, developers, care team coordinators and more. The NPT brought together pharmacy specialist resources from many businesses across Brown & Brown organizing our teammates into three distinct teams: Pharmacy Consulting and Analytics Auditing PillarRx Copay Maximization The Director or Client Engagement will work on all aspects of product and service delivery including RFP/procurement projects, auditing, market-check analysis, analytic reporting, providing on-going advice and pharmacy benefit expertise, and will be responsible for the strategic and operational relationship for assigned accounts. Essential Duties and Functions: include the following. Other duties may be assigned. Responsible for the onboarding of new clients ensuring accurate set up within Remedy system; Manage the RFP/procurement and market-check process for assigned accounts which includes creating project timelines and project plans, coordinating PBM data requests, creating RFP via an on-line procurement tool, evaluation and assessment of PBM RFP responses, and creation of summary reports, financial analysis and presentations; Lead contract reviews and PBM contract negotiations; Manage the audit process for assigned accounts which includes creating a statement of work, leading kick-off calls with client and PBMs, assisting the audit department with the data request coordination, and preparation and presentation of the audit findings; Lead Pharmalogic reporting including the evaluation of client utilization, trends and key findings within the pharmacy claim data; Support and manage any client transitions to a new PBM; Manage the strategic and tactical client relationship thus ensuring retention of clients and associated revenue; Manage MSA/SOWs and subsequent renewals; Manage a team of account coordinators and/or account managers; Serve as a mentor and SME to Client Engagement team; Manage issue escalation and resolution of any pharmacy related issues; Responsible for the documentation of all key agreements, deliverables and client correspondence Competencies: Ability to thrive in an environment with minimal oversight and lots of responsibility; Demonstrates ability to positively represent Brown & Brown’s National Pharmacy Team externally to clients and prospects; Experience developing and maintain effective, collaborative working relationships with clients and internal partners to provide solutions to complex pharmacy benefit decisions; Excellent written and verbal communication skills along with the ability to facilitate effective conversations both internally, and externally with clients; Possesses a strong work ethic and takes ownership of client goals and objectives; Takes initiative and is self-directed; Strong teamwork skills, has the ability to encourage cooperation among team members; Quick self-motivated learner who can initiate and drive new projects; Excellent analytical and organizational skills; Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently. Makes good and timely decisions that propels our company forward; Critical thinking to create innovative ways for our customers and our company to be successful. The individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality;. Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Required Bachelor’s degree in Business or Healthcare related field and/or 10+ years of relevant Pharmacy Benefit consulting or PBM Account Management experience; Ability to travel as required (up to 25% of time) Preferred Knowledge of both Pharmacy and Medical data Strong experience in MS Office and/or MS Excel Experience with Tableau Pay Range $140,000.00 - $150,000.00 Annual The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers. If you are an existing Brown & Brown teammate, please click here to apply to a job on our internal career site.

Responsibilities

The Director of Client Engagement will oversee product and service delivery, manage RFP/procurement projects, and maintain strategic relationships with assigned accounts. This role includes onboarding new clients, leading contract negotiations, and managing audits and reporting.