Director of Client Management at Health Plans Inc

, , United States -

Full Time

Start Date

Immediate

Expiry Date

06 Aug, 26

Salary

160000.0

Posted On

08 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Management, People Management, Strategic Planning, Account Management, Cross-functional Collaboration, Operational Excellence, Financial Acumen, Performance Management, Client Retention, Compliance Oversight, Microsoft Office, Budgeting, Resource Planning, KPI Establishment, Stakeholder Management, Change Management

Industry

Insurance

Description

Do you envision working for a company that has the expertise of a long-standing industry leader, but the spirit of an entrepreneur? Does the thought of making a real impact motivate and energize you? If so, HPI is the place for you. Join a team that values integrity, flexibility, loyalty, compassion and dedication—we can’t wait to meet you. What we do HPI is unique. A respected industry leader that’s been serving customers for over 44 years, we’re known for our innovation and adaptability. Our experience has given us our expertise, but our forward-thinking, entrepreneurial spirit has given us our strong reputation. As a third-party administrator, we offer a suite of health and benefit solutions to employers. By joining HPI, you’ll contribute to ideas that make a real difference for employers and employees nationwide. There isn’t a challenge we won’t accept and we’re looking for people who have a passion to take it on. Not just a job—a mission. Our commitment extends beyond our clients to our own employees. We foster a supportive and inclusive work environment where innovation thrives. By investing in our team’s growth and well-being, we ensure they are equipped to provide exceptional service. What you’ll do The Director of Client Management is a senior leader responsible for the overall performance, strategy, and execution of client management services at HPI. This role provides direct leadership and oversight to Account Executive (AE) staff, ensuring exceptional client experience, operational excellence, retention, and growth. The Director partners closely with Sales, Operations, Finance, and Product teams to align client strategies with organizational goals while maintaining compliance and service standards. In this role, you’ll also: Leadership & Team Management * Lead, coach, and develop Account Executive staff, including hiring, onboarding, performance management, and succession planning. * Establish clear expectations, KPIs, and service standards for client management teams. * Foster a culture of accountability, collaboration, and continuous improvement. Client Strategy & Relationship Management * Serve as executive sponsor for key and complex client relationships. * Ensure proactive account management across new implementations, renewals, and ongoing service delivery. * Partner with Sales team to support client retention, expansion, and cross‑sell opportunities. Operational Excellence * Oversee consistent execution of client onboarding, renewal cycles, and service processes. * Identify trends, risks, and opportunities through data, client feedback, and performance metrics. * Drive process improvements in collaboration with Operations, Enrollment, Claims, and Technology teams. Strategic Planning & Cross‑Functional Collaboration * Contribute to departmental and enterprise‑level strategic planning. * Partner with internal stakeholders to align client expectations with operational capabilities. * Support enterprise initiatives related to client experience, quality, compliance, and scalability. Compliance & Governance * Ensure adherence to regulatory, contractual, and accreditation requirements (e.g., HIPAA, URAC, SOC). * Support audits and internal controls related to client management activities. Financial & Performance Oversight * Monitor client profitability, service costs, and staffing models. * Support forecasting, budgeting, and resource planning related to client services. What you bring * Bachelor’s degree required; equivalent combination of education and relevant professional experience may be considered. * Minimum of 8–10 years of progressive experience in client management, account management, or client services within healthcare, insurance, or TPA environments. * Minimum of 5 years of people‑management experience, including leading managers or senior‑level professionals. * Demonstrated success in client retention, team leadership, and cross‑functional collaboration. * Proficient in Microsoft Office, including Word, Excel, Outlook and PowerPoint. * Preferred experience with self-funded health plans or third-party administration. * Strong financial, analytical, and operational acumen, with a proven ability to lead change and scale teams in a growth environment. Why choose us? * We’re a people-first company and value giving back to our community. Ask us about our volunteer opportunities. * Our space is a reflection of who we are—innovative, open and collaborative. * We think feeling your best is an important factor in producing great work, so we embrace a “smart casual” dress code and work at ergonomic desks. * Need to reenergize? When at our Westborough headquarters, take a break to chat in the onsite café, go for a walk on one of the beautiful trails in our office park, or get in a quick workout at one of the campus gyms. Our Benefits Package We care about you and believe the greatest gift you can give yourself, your family, and the world is a healthy you! We offer a comprehensive and competitive benefits package to help you lead a happy, healthy life, including: * Medical, Dental and Vision and Prescription Drug Coverage * Fitness Reimbursement Benefit * Employee Assistance Program * Flexible Spending Account & Health Savings Account * 401(k) and Quarterly Bonuses * Generous Paid-Time Off & Volunteering Opportunities * Educational Assistance & Professional Development Opportunities So, think you want to join the HPI team? We hope to hear from you! You can read more about us at hpitpa.com/about-us/careers/ [https://www.hpitpa.com/about-us/careers/] EEO/AA/M/F/Vet/Disability Employer

Responsibilities

The Director of Client Management leads the strategy and execution of client services, overseeing Account Executive staff to ensure operational excellence and client retention. This role involves partnering with cross-functional teams to align client strategies with organizational goals and maintaining regulatory compliance.