POSITION SUMMARY

We are seeking a proactive, relationship-driven Director of Client Services to lead our client engagement function and elevate service delivery across our growing portfolio. This leader will own post-sale client relationships, resolve challenges swiftly, and partner cross-functionally with Operations, Client Services, IT, and Sales to ensure each client receives measurable value and support.
This is not a sales role — it’s a client advocacy role. You’ll serve as the voice of the client internally and ensure expectations are met, timelines are honored, and communication is clear across all touchpoints.
Requirements:

QUALIFICATIONS

• Bachelor’s degree in Business, Healthcare Administration, Communications, or related field (Master’s preferred).
• 7+ years of experience in client services or customer-facing leadership roles.
• Experience working with healthcare clients — particularly Medicaid, Medicare, or commercial payers — is strongly preferred.
• Proven ability to manage high-value B2B relationships and navigate cross-functional environments.
• Exceptional verbal and interpersonal communication skills.
• Experience using CRM tools like Zoho, Salesforce, or Zendesk.
• Familiarity with implementation workflows and project alignment (without needing to manage the projects directly).