Director of Client Services at OnePoint Patient Care

Tempe, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

120000.0

Posted On

15 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Management, Team Management, Problem Solving, Time Management, Collaboration, Business Writing, Root Cause Analysis, Project Management, Pharmacy Industry Knowledge, Contract Negotiation, Performance Monitoring, Strategic Planning, Consultative Approach, Client Relationship Management, Training and Development, Administrative Management

Industry

Hospitals and Health Care

Description

Our Company OnePoint Patient Care Overview Under the general direction of the VP of Client Services, the Director delivers on the company’s value proposition to its clients. They lead a team of Sr. Account Manager’s, Account Manager’s and Managers. The Director cultivates and maintains on-going strategic client relationships and partnerships at all levels of the organization to achieve the company revenue, growth, and retention goals. Responsibilities • Drives retention and growth of a large book of business across a given team. • Assess, identify and train the talent on their team and appropriately assign account responsibilities. • Develops Account Managers into promotional candidates for a future position. • Tracks expiring client contracts and identify risk. They own the strategic plan for renewal along with pricing and contract negotiation. The Director also owns post mortem plans for accounts lost and how to develop strategies that avoid further losses in the future.• Deploys PharMerica’s advanced, consultative, and strategic approach to account management. This includes the successful implementation and promotion of various corporate initiatives.• Engages with the C-Suite, Regional or Facility leadership to discuss Monthly/Quarterly Business Reviews and Pharmacy Optimization Services.• Oversees client issue escalation process and collaborates with key internal partners, elevating high level issues through the organization for complete resolution. • Monitors their team’s performance on activities, tasks, contacts, and other material events with clients. • Prepares on a quarterly or semi-annual basis a Book of Business Review with Management.• Works with other company disciplines to assure that corporate standards are achieved. • Attends client and PharMerica corporate/networking events and conferences.• Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards. Qualifications Education/Learning Experience• Required: BA/BS• Desired: MBAWork Experience• Required: 5-10 years previous experience managing a team in a client management, customer service, or client support role; previous experience with team management in a healthcare setting or other business-to-business setting. • Desired: related experience in pharmacy industrySkills/Knowledge• Required: Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team• Desired: Previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing About our Line of Business OnePoint Patient Care, an affiliate of PharMerica, is the nation’s leading independent provider of community-based hospice pharmacy and pharmacy benefits management (PBM) services – offering hospices nationwide flexible and adaptable solutions for their hospice pharmacy needs. OnePoint fills prescriptions, creates custom compounds and formularies, provides home deliveries, and manages pharmacy benefits for thousands of patients per day. Through its Concierge PBM, Next Day Valet mail order, and Direct Express local services, OnePoint serves hundreds of hospice programs and is available in 50 states. For more information, please visit www.oppc.com. Follow us on Facebook, LinkedIn, and X. Salary Range USD $100,000.00 - $120,000.00 / Year

Responsibilities

The Director of Client Services drives retention and growth of a large book of business while leading a team of account managers. They are responsible for cultivating strategic client relationships and overseeing contract negotiations and renewals.