Director of Clinic Operations at Flow Therapy

Fort Worth, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Clinical Acumen, Leadership, Compliance, Conversion Focus, Operational Excellence, Culture Champion

Industry

Hospitals and Health Care

Description

Description WHO WE ARE LOOKING FOR We’re seeking a Director of Clinical Operations (DCO) who embodies both clinical excellence and operational leadership. This individual will serve as Flow Therapy’s clinical authority and guiding force, ensuring every patient receives exceptional, consistent care across all clinics. The ideal candidate brings a balance of clinical acumen, leadership development, and conversion accountability, driving both patient outcomes and clinic performance. This individual will be responsible for leading, inspiring, and elevating our Clinic Director (Advanced Practice Practitioners) team across multi-site clinic operations. Beyond daily operations, this person is also responsible for overseeing patient intake and conversion, helping guide strategic initiatives, fostering a culture of clinical excellence, and helping drive innovation in cardiovascular care through leadership, collaboration, and continuous improvement. WHO WE ARE Flow Therapy is the nation's leading provider of EECP® with clinics nationwide. Enhanced External Counterpulsation (EECP®), is a non-surgical treatment option that helps to increase the flow of blood to your heart. Through non-invasive Flow Therapy, proven scientific research in over 450 published research articles, and an unparalleled level of compassion and dedication to our patients, we're leading alongside the best physicians in Cardiology to embrace a new approach to heart health. FLOW THERAPY CORE VALUES Create Extraordinary Experiences Exude Passion Driving Change at Every Level Inject Your Personality Carry the Learner’s Mindset Think as One, Act as Many WHAT YOU’LL DO Clinical Excellence & Compliance · Serve as the single point of truth for Clinical Compliance, providing oversight, direction, and support to all CDs and PRNs. · Act as the escalation point for patient vital concerns or deviations in care standards. Maintain active Nurse Practitioner licensure and ensure clinics comply with all regulatory and documentation standards. · Conduct periodic audits of patient records and treatment documentation for accuracy and quality. Patient Success & Conversion Performance · Drive patient adherence, ensuring treatment completion across all clinics. · Build accountability frameworks that emphasize the mission-critical nature of each treatment. · Collaborate with Sales and Operations to consistently drive strong Orientation-to-Treatment conversion performance across all clinics. · Script and reinforce patient education on treatment importance during Orientation and throughout the care journey. Leadership, Recruiting & Development · Recruit, onboard, and develop new Clinic Directors as needed to support growth and succession planning. · Lead, coach, and empower CDs to take full ownership of their teams, patient experience, and clinic performance. · Conduct regular one-on-ones and performance reviews to drive accountability, skill growth, and alignment with company standards. · Partner with People and Operations to reinforce leadership behaviors that balance empathy with results. Operational Planning & Results · Oversee clinic scheduling and resource planning to ensure five-day CD coverage across all locations. · Partner with Operations on capacity management, patient load balancing, and efficiency optimization. · Monitor key metrics, including conversion, completion rates, and daily treatment volume, to ensure clinics meet growth and performance targets. CORE COMPETENCIES · Clinical Acumen: Deep understanding of cardiovascular therapy and care standards. · Leadership: Empowers CDs and PRNs to lead with accountability and autonomy. · Compliance: Acts as the single point of truth for quality and clinical governance. · Conversion Focus: Drives measurable improvements in Orientation-to-Treatment and adherence. · Operational Excellence: Skilled in scheduling, planning, and KPI management. · Culture Champion: Models Flow Therapy’s Key Vitals in every interaction. EDUCATION & EXPERIENCE · Licensed Nurse Practitioner (NP) — active Texas or North Carolina license required (multi-state licensure preferred). · 7+ years of clinical experience, including 3+ years in a multi-site leadership role. · Proven ability to lead teams, improve patient adherence, and drive operational results. · Strong leadership presence with excellent communication and mentoring skills. · Organized, data-driven, and passionate about improving patient outcomes. WHAT YOU’LL RECEIVE Flow Therapy provides competitive compensation, an amazing mission, and a chance to help positively impact patient’s lives every day. Benefits Overview · Medical, Dental, Vision options · Employer paid Basic Life AD&D, Short-Term & Long-Term Disability coverage · 401k with employer matching · Paid Time Off benefits This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description. Flow Therapy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Responsibilities

The Director of Clinical Operations will ensure exceptional patient care across all clinics while leading and inspiring the Clinic Director team. This role includes overseeing patient intake, driving strategic initiatives, and fostering a culture of clinical excellence.