JOB OVERVIEW

The Director of Commercial Lines is a key leadership role responsible for the overall management, development, and performance of the Commercial Lines department. This individual ensures efficient operations, high-quality client service, and consistent achievement of business objectives. The position is in-office and requires strong leadership, deep insurance knowledge, and strategic oversight.

EDUCATION:

• Relevant certifications (e.g., CIC, CPCU, ARM)
• Bachelor’s Degree in Business, Insurance, Risk Management, or related field preferred

EXPERIENCE:

• Minimum 7 years of experience in Commercial Lines insurance
• At least 3 years in a leadership or management capacity
• Proven track record of business development and client retention

KNOWLEDGE, SKILLS, AND ABILITIES:

• In-depth knowledge of commercial property & casualty insurance products and underwriting
• Problem Solving Skills
• Strong understanding of industry laws, regulations, and compliance standards
• Excellent leadership, communication, and interpersonal skills
• Knowledge and a working relationship with top carriers in the independent insurance agency channel
• Detail-oriented with strong organizational and multitasking abilities
• Commitment to customer service and quality assurance

ABOUT US

Alliance Insurance Services is a growing independent insurance agency with offices in Winston Salem, Mount Airy, Walnut Cove, Clemmons, and Pilot Mountain. We value talented, honest, and dedicated team members who support our mission of serving clients throughout the region. As an independent agency, we partner with a variety of carriers and offer diverse insurance products to meet our clients’ needs

AND PRIMARY DUTIES:

• Lead and manage the Commercial Lines department, ensuring high performance and service excellence
• Develop strategies to drive department growth and profitability
• Monitor and evaluate performance metrics and implement improvements as needed
• Oversee client onboarding, renewals, and servicing to ensure a high level of satisfaction
• Maintain strong carrier relationships and negotiate with underwriters on complex accounts
• Ensure compliance with company policies, industry regulations, and quality control standards
• Conduct regular training and development for team members
• Stay current with market trends and changes in regulations
• Prepare reports, forecasts, and presentations for executive management
• Collaborate cross-functionally with other departments (e.g., Claims, Personal Lines, Benefits)

SUPERVISORY RESPONSIBILITIES:

• Directly supervises account managers, producers, and support staff within the Commercial Lines team
• Responsible for hiring, training, performance evaluations, and coaching
• Provides leadership and direction to achieve department goals