Director of Communications

at  Concern Worldwide

C3 2021
Job Title: Director of Communications
Reports to: Chief Executive Officer (CEO)
Terms: Full-time, permanent contract at executive level (GBF10)
Location: Camden Street, Dublin 2, Ireland
Salary: €101,635 - €109,792

REQUIREMENTS:

Significant experience in communications, preferably across various sectors and international settings.
Experience of the development communications and marketing strategies.
Proven track record in strategic communications leadership.
Expertise in multimedia content production, digital communications and crisis management.
Strong stakeholder management and leadership skills.
Experience in media relations, branding, and engaging with government or political stakeholders.

ROLE PURPOSE:

The Director of Communications will lead in the development and implementation of Concern Worldwide’s global communications strategy. This pivotal role demands a visionary and innovative leader who can elevate the organisation’s communications approach to maximize its global impact. The Director of Communications will oversee all aspects of branding, media relations, digital communications, internal communications and content production. They will collaborate closely with programme and support teams across multiple countries to align Concern’s communications initiatives with organisational goals. As a member of the Senior Management Team, the Director will play a key role in directing the organisation’s voice and public presence, driving strategies that inspire action and engagement across diverse audiences.

RESPONSIBILITIES:

Communications
Based on a strategic, data led approach, develop/update the global communications strategy in relation to external, internal, and crisis communications and ensure the delivery of appropriate organisational KPIs.
Ensure that the capacity is in place across the organisation to deliver on this.
Act as a key adviser to the CEO on communications, including on the internal communications strategy.
Develop and lead on the delivery of crisis management communications plans, including with country programmes.
Develop and maintain strategic partnerships with global stakeholders, including media outlets, government bodies, and other NGOs, to amplify Concern’s voice and influence on key humanitarian issues.
With support from the Director of Development and Fundraising and the Director of Strategy, Advocacy and Learning, lead on the development and delivery of a Public Engagement and an Audience strategy for Ireland.
Support country programme teams in their adnce to donor visibility requirements.
Brand
Develop the brand strategy and ensure the consistent oversight and evolution of Concern’s global brand, maintaining alignment with organisational values and strategic goals.
Develop and ensure the implementation of the global brand strategy and guidelines, ensuring consistency across regions and platforms while allowing for local adaptations.
Collaborate with teams to align brand initiatives with the organisation’s advocacy, global citizenship, development and fundraising, and other communications objectives.
Work with Development and Fundraising team in Dublin to grow Concern’s brand awareness in Ireland, and in other territories as required by our fundraising strategies.
Evaluate brand performance and explore innovative branding trends to maintain relevance, impact and reach.
Digital and social media management
Lead the organisation’s digital marketing campaigns in relation to donor visibility, Global Citizenship and Communications. Facilitate the delivery of paid digital marketing campaigns developed by the Fundraising team. Ensure the effective use of social media, websites, and other online platforms to maximise impact of these campaigns.
Lead the organisation’s digital communications work, ensuring the effective use of social media, websites, and other online platforms to maximise impact.
Oversee the ongoing technical development and evolution of Concern’s public-facing digital platforms.
Monitor digital trends and leverage them to enhance outreach and engagement.
Oversee the production of compelling multimedia content to tell the organisation’s story.
Oversee the development and management of adequate digital data analytics systems and dashboards to facilitate cross-organisational digital activities.
Content production
Develop and oversee a global content strategy that aligns with the organisation’s mission and delivers on the goals of key stakeholders, ensuring impactful and authentic storytelling.
Oversee the creation of compelling, multi-format content, including written, visual, and multimedia assets, for use across digital platforms, media outlets, and donor engagement events and reports.
Ensure that all content reflects the voices and experiences of the communities with whom we work, maintaining ethical storytelling standards and fostering authenticity.
Oversee the establishment and management of a global content calendar, coordinating contributions from country teams to ensure timely delivery of strategic content aligned with key campaigns and events.
Monitoring and evaluation
Ensure a strategic, data led approach to the development of all policies and strategies.
Establish and lead processes to evaluate the impact of the communication, branding, marketing and public engagement strategies and actions, using data-driven approaches to improve effectiveness and achieve organisational goals.
Senior Management Team (SMT)
Engage effectively as a member of the SMT by contributing to the development of the organisation’s overall strategic direction and decision-making processes.
Provide strategic direction to a skilled Dublin-based communications team and ensure the greatest conce possible with the communications teams in Concern UK, US and South Korea to ensure cont and effective messaging.
Uphold and promote Concern’s values of equality, diversity, inclusion, accountability, and safeguarding in all communications, branding and digital marketing activities, and role model a positive safeguarding ethos.

ROLE HOLDER REQUIREMENTS:

Considerable experience of working in the development or humanitarian sector.
Experience of developing and delivering on communications strategies, audience development and crisis communications.
Exceptional communication and influencing skills.
Proven experience in strategic leadership and managing complex organisational communications.
Strong analytical, creative problem-solving, and decision-making capabilities.
Demonstrated ability to build and lead effective teams.
Substantial multimedia experience and demonstrable skills in leading digital innovation.
Strong experience of brand strategy development and growth, including through a proven track record of creative and engaging storytelling.
Deep understanding of current trends in international communications and media.
Expertise in crisis management and strategic planning for emergency situations.
Knowledge of working with diverse stakeholders, including media, government, and political contacts at a senior level.
Ability to monitor, evaluate, and improve communication strategies using analytics and measurable outcomes.
To apply: CVs should be submitted through our website at https://jobs.concern.net by the closing date.
Please note that Concern Worldwide does not provide Visa sponsorship.
Due to the urgency of this position, applications will be shortlisted on a regular basis and we may offer posts before the closing date.
If you have any concerns about our recruitment process and need particular assistance - for example if you have a visual impairment or are neurodivergent - please let us know and we will do our best to accommodate you.
Concern has an organisational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy accessible. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisation, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies. Additionally, Concern is committed to the safeguarding and protection of vulnerable adults and children in our work. We will do everything possible to ensure that only those who are suitable to work or volunteer with vulnerable adults and children are recruited by us for such roles. Subsequently, working or volunteering with Concern is subject to a range of vetting checks, including criminal background checking.
Your Personal Data
During this job application, you will provide Concern with your personal data. Concern takes its responsibilities towards this personal data very seriously and is committed to complying with all relevant data protection legislation.
Concern receives a substantial amount of funding from external donors each year. Increasingly donors are introducing requirements wby future funding is conditional on ensuring that the name of any employee or volunteer (existing or new), does not appear on terrorism lists generated by the European Union (List of person, groups and entities to which Regulation (EC No. 2580/2001 applies), the US Government (Office of Foreign Assets Control list of specially designated Nationals and Blocked Persons) and the United Nations (Consolidated List).
Any offer of employment (either paid or voluntary) with Concern Worldwide will only be made following a successful clearance check being conducted on the applicant and such checks may be updated periodically during the course of the period of employment.
By submitting a formal application for paid or voluntary employment to Concern, you agree to Concern carrying out a clearance check as outlined above and that Concern will not proceed to recruit you should your name appear on any of the aforementioned lists
In certain circumstances, donors may request that personal data relating to employees to work on the activities that they fund be provided directly to them - so that they can perform their own counter terrorism checks. This may involve transferring some basic personal data outside the EEA. It will be a condition of your employment contract that Concern be allowed to share this information with institutional donors for these purposes.
For additional information please consult our web site or contact the Human Resource Division in our Head Office.
You have certain rights under data protection legislation. For more information on how to exercise those rights please visit www.concern.net/about/privacy
Please only apply for this position if you are satisfied with the proposed processing of your personal data as outlined above.
Salary: €101,635 - €109,792
Based in Country: Ireland
Contract Type: Permanent Full time
Benefits: Please see T&C’s attached
Closing Date: 31 January 2025
Location: Dubli