Job Summary:
JOB DESCRIPTION – Director of Communications - Ticketmaster
Location: London, UK (Hybrid)
Division: Ticketmaster
Contract Terms: Full-Time

WHAT YOU NEED TO KNOW (OR TECHNICAL SKILLS)

• Extensive experience in a corporate communications or media relations role – preferably within a high-profile, consumer-facing brand or agency.
• Strong understanding of reactive communications, including managing press enquiries and handling sensitive issues.
• Excellent writing and editing skills with proven ability to produce press materials under pressure.
• Comfortable operating in a fast-moving environment with high visibility.
• Existing relationships across relevant trade, entertainment and business media.
• Experience managing complex stakeholders and working cross-functionally.

YOU (BEHAVIOURAL SKILLS)

• You’re calm and composed, even in high-pressure or time-sensitive scenarios.
• You’re a trusted advisor with excellent judgement and a pragmatic, solutions-focused mindset.
• You’re a team player who collaborates easily and communicates clearly.
• You’re highly organised, detail-oriented, and thrive in a structured, fast-paced environment.
• You take pride in delivering high-quality, reputation-focused work that protects and enhances the brand.

• Act as the day-to-day lead press office contact for all Ticketmaster-related media activity across EMEA with a focus on UK & Ireland.
• Manage reactive communications, including incoming media enquiries, statements and holding lines.
• Build and maintain strong relationships with key media contacts across entertainment, business and trade press.
• Draft, review and distribute press releases on client wins, platform innovation, executive changes and other company announcements.
• Play a supporting role in issue and crisis management, working across teams and business divisions.
• Lead conference activity, ensuring executives are briefed appropriately for speaking opportunities.
• Monitor media coverage and sentiment, providing insights and summaries to the wider team.