Job Ref: MAY1420
Branch: Maybourne Corporate Office
Location: Maybourne Corporate Office, London (South West)
Salary/Benefits: Competitive Salary Plus Benefits
Contract type: Permanent
Hours: Full Time
Shift pattern: Monday to Friday
Hours per week: 40
Posted date: 31/07/2025
Closing date: 13/09/2025
Maybourne owns and manages Claridge’s, The Connaught, The Berkeley, The Maybourne Beverly Hills, The Maybourne Riviera and The Emory – six of the world’s most renowned hotels; and Surrenne – wellbeing and longevity Member’s Club. Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.
At Maybourne it is our purpose to create stories of distinction, and we know that truly memorable experiences are made up of countless small moments. Moments where the extraordinary becomes reality.
We are building on the reputation of our heritage properties by pursuing a global vision to lead the future of luxury. This includes curating distinctive and enriching experiences, developing our digital capabilities and superior insights, enhancing our unmatched guest experience, and expanding the number of hotels, spas, and residences around the world.
We are excited to launch an exclusive and innovative programme designed to enhance our relationship with our most high-value and high-profile guests and their families.
As the Director of Community, The Maybourne Society, you will play a pivotal role in the success of our new Maybourne VIC programme and platform. You will be responsible for community growth and development - establishing, engaging and managing relationships with our leading guests and new members. This position requires a dynamic and motivated individual who has a deep understanding of business development, luxury service, exceptional interpersonal skills, and a passion for providing exceptional experiences.

Your responsibilities will include but will not be limited to:

• Develop and implement strategic initiatives to engage new members and existing clients.
• Work closely with the Director of Membership and Director of Private Concierge on networking, industry events, and market research.
• Conduct presentations and meetings with members and prospective members to showcase the programme
• Working with the Director of Membership to develop tailored services that align with individual member preferences and needs.
• Cultivate and maintain strong relationships with high-profile prospective members, acting as their primary point of contact.
• Monitor membership metrics, providing regular reports to senior management.
• Work collaboratively within department to ensure optimal departmental performance.

Successful candidates for our Director of Community, The Maybourne Society opportunity will be:

• Proven experience in sales, business development, membership acquisition, retention and management, or a similar role within luxury lifestyle.
• Exceptional communication and interpersonal skills, with the ability to build rapport with high-profile clients.
• Strong organisational skills and attention to detail, with the ability to manage multiple priorities effectively.
• A passion for delivering outstanding service and creating memorable experiences for clients.
• Proficiency in CRM software and Microsoft Office Suite

THE MAYBOURNE EXPERIENCE

At Maybourne, you’ll discover a vibrant, supportive community that celebrates creativity, entrepreneurial spirit, and innovative thinking. Our nurturing environment empowers you to bring your ideas to life and make your mark in every aspect of your role.
We are deeply committed to your growth, offering a range of tailored development opportunities across all levels and specialisms. Whether refining your craft or expanding your horizons, we help you shape a career as unique as you are.
Your dedication and hard work deserve to be recognised and celebrated. That’s why we ensure our rewards are as exceptional as the contributions you bring to Maybourne each day. In return for your hard work and dedication we offer you:

• Develop and implement strategic initiatives to engage new members and existing clients.
• Work closely with the Director of Membership and Director of Private Concierge on networking, industry events, and market research.
• Conduct presentations and meetings with members and prospective members to showcase the programme
• Working with the Director of Membership to develop tailored services that align with individual member preferences and needs.
• Cultivate and maintain strong relationships with high-profile prospective members, acting as their primary point of contact.
• Monitor membership metrics, providing regular reports to senior management.
• Work collaboratively within department to ensure optimal departmental performance