Director of Concessions at City Park Conservancy

New Orleans, Louisiana, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

0.0

Posted On

27 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Operational Excellence, Customer Service, Problem-Solving, Analytical Skills, Interpersonal Skills, Inventory Management, Teamwork, Communication Skills, Attention to Detail, Fiscal Responsibility, Vendor Management, Scheduling, Training, Regulatory Compliance, Safety Management

Industry

Non-profit Organizations

Description

POSITION OVERVIEW: REPORTING TO THE CHIEF BUSINESS OFFICER (CBO), THE DIRECTOR OF CONCESSIONS IS RESPONSIBLE FOR THE STRATEGIC OVERSIGHT AND DAY-TO-DAY MANAGEMENT OF ALL CONCESSION OPERATIONS THROUGHOUT CITY PARK. THIS ROLE OVERSEES FOOD AND BEVERAGE SERVICES ACROSS MULTIPLE VENUES, INCLUDING BUT NOT LIMITED TO THE SAVOIE CENTER, QUADRAPLEX, PAN AMERICAN STADIUM, TAD GORMLEY STADIUM, PARKER’S CAFÉ, AND PARKER’S PIZZA AT CAROUSEL GARDENS. THE DIRECTOR ENSURES EFFICIENT OPERATIONS, REGULATORY COMPLIANCE, FISCAL RESPONSIBILITY, AND A CONSISTENTLY HIGH-QUALITY GUEST EXPERIENCE. THE POSITION ALSO SUPPORTS SPECIAL EVENTS (SUCH AS HAPPY 3RD OF JULY AND CELEBRATION IN THE OAKS) AND MOBILE CONCESSION OPERATIONS. SUCCESS IN THIS ROLE REQUIRES STRONG LEADERSHIP, OPERATIONAL EXCELLENCE, AND A FOCUS ON PROFITABILITY WHILE CONTROLLING COSTS. ESSENTIAL DUTIES MANAGEMENT RESPONSIBILITIES (30%) * Serve as the primary point of contact for all concession operations, facilities, and equipment. * Provide leadership to Concessions staff in alignment with City Park’s mission, policies, and operational standards. * Develop, implement, and maintain departmental policies and procedures in collaboration with the CBO and Human Resources. * Plan and manage logistics and operations to ensure exceptional customer service, operational efficiency, and facility presentation. * Select, oversee, and manage outside vendors; negotiate contracts in compliance with procurement and contractor policies. * Oversee full-time and part-time staff, including scheduling, payroll, and performance management. * Ensure all concession equipment is properly maintained, operational, and safe; oversee maintenance contracts and respond promptly to safety concerns. * Regularly evaluate menu offerings and product quality to ensure established standards are met. * Place product orders or supervise ordering by assigned staff. * Address and resolve customer concerns and complaints in a professional and timely manner. * Participate in leadership, departmental, staff, and safety meetings as required. * Coordinate staff training, certifications, and ongoing professional development. SUPERVISORY RESPONSIBILITIES (25%) * Oversee daily scheduling for all concession facilities. * Serve as the first point of escalation for emergencies and urgent operational issues. * Supervise assigned staff to ensure alignment with job descriptions and daily responsibilities. * Develop and implement an annual maintenance plan for concession facilities and kitchen equipment. * Provide overall direction, coordination, and evaluation of the department while fostering a culture of safety, accountability, and excellence in customer service. * Execute supervisory responsibilities in compliance with organizational policies, procedures, and applicable laws. * Manage hiring, training, performance evaluations, discipline, and employee relations. * Ensure accurate and timely submission of payroll, timesheets, and leave requests. * Maintain prompt and regular attendance to all required meetings including Directors, All-Staff and Safety meetings. SCHEDULING RESPONSIBILITIES (25%) * Develop and manage staffing schedules, reassigning staff as needed to meet operational demands. * Ensure staffing plans are optimized for efficiency and service quality. * Coordinate with Athletics and Amusements Departments to align concession staffing with the master events calendar. * Ensure events are appropriately staffed based on venue size, attendance, and operational needs. * Provide staffing support for Park-sponsored, shared-space, and fundraising events. * Ensure appropriate management coverage for all concession operations and special events. FISCAL RESPONSIBILITIES (15%) * Maintain accurate and timely records for departmental purchase orders, invoices, and financial transactions. * Manage operating budgets, ensuring expenses and revenues are properly tracked and reported. * Prepare cost projections for capital projects, annual revenues, and operating expenses. * Develop menu pricing recommendations that reflect cost coverage and revenue goals. * Draft the annual department budget in collaboration with the CBO. * Conduct monthly inventory counts and petty cash reconciliations OTHER RESPONSIBILITIES (5%) * Other duties may be assigned by the Chief Business Officer * Other venues and positions may be assigned to this position as required. MINIMUM REQUIREMENTS * High school diploma/GED required * 5+ years working as a leader in a fast-paced multiple venue retail outlet * Ability to work nights and weekends * Valid Louisiana State driver’s license * Louisiana Responsible Vendor Permit, TIPS training, and Serve Safe Certification required * Must be willing to be practically involved and lead by example * Strong interpersonal skills * Team player who works productively with wide range of people * Effective listening, verbal, and written communication skills * Problem-solving, analytical ability, resourceful, and a self-starter * Accuracy and attention to detail * Experience in managing and controlling inventory * Experience with computerized POS * Knowledge of Microsoft Office PREFERRED * College Degree preferred (Hotel, Restaurant, and Tourism Degree preferred) SUSTAINABILITY GOALS: City Park employees must strive to decrease our environmental footprint by continually seeking ways to reduce waste and energy usage, care for natural Park habitat and wildlife, and to serve as models to our patrons to do the same through education and example. PHYSICAL DEMANDS: The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job, the employee is frequently required to stand, walk, sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk, hear, taste or smell. The employee must frequently lift and/or move up to 50 pounds and rarely must lift and/or move up to 85 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, high, precarious places, fumes, or airborne particles, toxic or caustic chemicals, extreme cold and heat, risk of electrical shock, explosives, and vibrations. The noise level in the work environment is usually loud. CITY PARK CONSERVANCY OFFERS A COMPETITIVE BENEFITS PACKAGE! Must be available to work evenings, holidays, and weekends as needed to support staff and events. Full-time

Responsibilities

The Director of Concessions is responsible for the strategic oversight and day-to-day management of all concession operations throughout City Park, ensuring efficient operations and a high-quality guest experience. This role includes managing staff, overseeing vendor contracts, and supporting special events.